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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Was told the charge would be reversed; 6 months later d as till waiting for the reversal
Business response:
Hi Marina, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
It seems most appliances have manufacturers defect or suffered from abuse and are not covered
Business response:
Michael, Thank you for letting us know about your concerns regarding your Appliance request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Because of the vendors they use and the fact that they dont have to do anything and still get your $100. Thats unacceptable in my book and really dont plan on re-newing because of this fact. They have a vendor come in to do work on plumming who claimed he had to go on top of our house, when in fact he didnt. We called AHS to explained that he didnt do anything and they sent someone else out who did the services without having to go on top of our house. This let us know the 1st company was trying to make more money off of us.... read more
A lot of the companies they use are terrible and have shady business practices. I don't like how difficult it is to talk to someone if there is an issue.
Business response:
Hi Elizabeth, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.
The customer gets treated very very poorly. No one cares, Service is horrible.
Business response:
Gladys, Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
Price increase of over $239 annually in a single year Lack of availability choices for service providers Inconsistencies in website performance and abilities. Sometimes one can cancel a request online. Most times on cannot do so.
Business response:
Rod, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
It is unfortunate that American Home Shield (like most insurance companies), won't approve much of anything that needs to be repaired or especially replaced. They charge a $100 fee for any repair company to come out and then only pay for the minimum to repair. The repair companies charge elevated prices to the insurance company and the consumer ends up paying more than if they just hired the repair themselves.
Business response:
Hi Cathy, Thank you for bringing this issue to our attention. I would be glad to speak with you to further assist. Please provide your AHS contract number.
Horrible customer service, I have been waiting for 2 months for a repair.
Business response:
Hi Lisa, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred.
NOT STANDING BEHIND THE WORK OF THE CONTRACTORS THAT ARE SENT IN BY AHS
Business response:
Thanks for sharing your experience and we apologize that it was not as you expected. If you need assistance with anything, please reach out to our customer support line.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,551 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.