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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
YOU STATE THAT YOU REPLACE APPLIANCES BUT NO WHERE DOES SAY THAT THE CUSTOMER HAS TO COVER THE INSTALLATION. I WILL BE REPORTING YOUR COMPANY TO THE BBB WHERE I CAN VOICE MY COMPLAINT.
Business response:
Hi LySandra, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Response was very good to my complaint, however, the AC tech did not resolve problem and indicated I needed a whole new system even though it is only 2 years old. Would not recommend the AC company.
Business response:
Hi Carl, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.
The service was quick and the communication was great. We were surprised to learn that there were “modifications” that were not covered under the warranty to replace our water heater. We ended up paying way more out of pocket than expected (in addition to the service fee).
Business response:
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.
I really want to give them 0 STARS! They did not meet my expectations on the basics: communication, follow-up, getting my problem solved and sense of urgency. I'm a new home owner and WOULD NOT RECCOMEND THESE GUYS WITH YOUR BUSINESS! I'd rather pay a bit more money for a peace of mind.
Business response:
Hi Fan taz, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Before the first time my experience with American home shield has been a nightmare trying to get my washing machine fixed it was so stressful that I finally just hired my own repair man and paid out of pocket to fix the washing machine these people that use for outsourcing when you call there in the Philippines Aruba and most of the time you can't even understand them when I talk to a gentleman in the Philippines he was so belligerent and rude he couldn't even hardly speak English yet he was going to try and interpret the co... read more
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
The company they assigned us to MYERS comfort could never get our air conditioner fixed. We were without air for 3 weeks after 4 service calls. We ended up paying a reputable company to get it fixed. They told us we need a new air conditioner but for American home Sheild to pay anything we would have had to wait another 4 days for MYERS to come and dx the air conditioner needs to be replaced. We were tired of being hot and feeling bad.
Business response:
Hi Anna, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.
I dislike the fact that ive been a loyal customer with you guys for years for 2 of my houses and have decided to increase the same exact plan ive had with you to $20 more a month. I plan to cancel and get a different Home Warranty company that does not take advantage of loyal customers. Also, I’ve had issues in the past with some companies you guys dispatch to my home, some have even been disrespectful to my mother that was reported.
Business response:
Hi Lorenzo, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Didn't help with anything and no follow up was given. I had to call back to see what's the update about my concern
Business response:
Hi Terri, I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to further assist.
past 2 times, AHS have found a small print to avoid paying my costs; the contractors have been told to create an excuse not to cover.
Business response:
Hi Kevin, Thank you for sharing feedback about your most recent American Home Shield experience. I would be glad to speak with you to address the issues that occurred
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,551 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.