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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The contractor cheated us and they don't care
Business response:
Hi Virginia, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.
They charged entire annual fee to my bank account still is not resolved. I will have to call again today
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Service technician said my gas heater was out dated and needed to be replaced and then because I found out the problem the controller board was burned up and fan in the furnace was rusted to peaces I don't think it was right not to fix my furnace
Business response:
Kem, Thank you for letting us know about your concerns regarding your Heater request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
There are a few times that American Home Shield met their commitment. Most of those happened many years ago. They will rarely fix things that they will take a loss on. By the time you pay your deductible and add a months payment, you will probably break even. The people they contract know exactly how much home shield will pay, so they charge exactly that. Over the past six years, my $600 dishwasher has probably cost $3000 in repairs. The $100 deductible I paid each time would have bought me a new one. Like all insurance, the... read more
Business response:
Hi Chris, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Can’t pick my own repair company. No emergency service. Not enough cost coverage.
Business response:
Dean, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Have 2 homes with AHS and have been with AHS for 28 years. Over the past 5-7 years the vendors have gotten worse. It's impossible to reach management or supervisor, even sent and letter to headquarters and it was returned. Last October, it took AHS 7 weeks to decide to replace my my dryer. The process was too painful dealing with the back and forth between multiple vendors and AHS.
Business response:
Hi Robbin, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your property address.
Wrongful denial of legitimate claim re plumbing leak. Leak 13 inches above slab absurdly called "slab leak" to evade payment. Failure to attempt diagnosis of possible defective thermostat in freezing-up refrigerator freezer.
Business response:
Hi David, Your feedback is greatly appreciated to help us improve your AHS experience. I would be glad to speak with you to assist with a resolution.
They did a poor job of dealing with my need to replace my water heater on a Friday when their vendor wasn’t available until Monday. We are seniors with kids in the house and having no hot water during the winter when night temps were hitting 32 degrees wasn’t an option. I used a licensed plumber and had the bills for AHS to review and they refused. I am a public adjuster working in prop claims over 40years and I find this type of customer service appalling.
Business response:
Gregory, Thank you for letting us know about your concerns regarding your Water Heater request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Just had issues with stove and oven. Easy to start claim on line. The repair company was very professional and knowledgeable. Awhile back had plumbing issue with toilet. plumber was terrible. And did not resolve issue
Business response:
Hi William, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,551 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.