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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They sent a shady company to my home, a company with known bad reviews. When I complained that the company dis not complete the work and was extremely unprofessional, AHS showed no concern. They refused to send a different company and my issue was never resolved.
Business response:
Shellie, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Costs too much for a repair person to come out to say repairs are not covered.
Business response:
Hi Shameeka, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.
Not fixed after two service call. Third service call still shown as "unassigned" after one week
I dislike the communication and professionalism
Business response:
David, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Did a seasonal maintence check and was charged 2 service fees for my AC. 1 for inspection and then another for them to replace what was needing during the inspection. Also had another experience with emergency and wouldn't reinburstment me cause it wasn't one of theirs who couldn't come out immediately.
Business response:
Staci, Thank you for letting us know about your concerns regarding your AC request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
I WILL BE CANCELLING YOUR POLICY DUE TO YOU NOT PAYING FOR EXPENSES THAT ARE COVERED VERY UPSET WITH THIS COMPANY AFTER ALL THE YEARS I HAVE USED YOU
Business response:
Hi Marta, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.
Sometimes difficult to communicate with agents --- language barrier.
Business response:
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
I hate my service plan. My air conditioning is leaking water and they won't fix it.
Business response:
Hi Reggie, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.
Everytime I call no one knows anything. Managers say they will call you back in a hour or 2 and never respond. I needed a new appliance and was put off for weeks. I have spent over $2,000 on new appliances because they can't get there stuff together. I never seem to have a good experience with them.
Business response:
Hi Angel, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,551 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.