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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been with AHS for years and this was the worst experience yet. On 9/20/22 made appointment for my A/C not cooling. On 9/22/22 Doctor Cool showed up at 5pm. He said it was a relay, however my A/C was making a very loud metal noise in my indoor vent. He ordered only a reply part so came on 9/24. This technician identified 3 other parts Blow Motor etc. The office called and said they have to fax AHS because as of Jan'22 the parts have to be purchased from their vendor and shipped to them. I live in Las Vegas and it was 9... read more
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
My washing machine is broken and AHS sent Marrs Appliance out to attempt to fix it and he did not put the hoses back on before turning the washer on and leaving and it flooded my house. No one has been sent out to fix the flood damage and the company Marrs Appliance never came back out to fix the washer much less fix the flood damage in my home caused by them. My washer is still broken and my claim was submitted 18JAN23 and it is 09MAR23. You cannot get someone that speaks and understands English on the phone nor someone tha... read more
Business response:
Hi Dawn, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract number.
Our heat has been broken for a month we put a service ticket in and no one has been here to fix it yet. I asked for a supervisor to call us back and have not heard from anyone. I have called them every other day asking to speak to someone and I get told that a supervisor will call me back at it never happens. Our heat is still broken at it has been between 20 and 40 degrees. Our contract is due to renew I'm not sure if we will renew. I have been with this company for years and the quality of service has definitely changed fo... read more
Business response:
Hi Bianca, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.
Service provider experienced/had to wait a month for part
Business response:
Hi Cecil, Thank you for your feedback! We hope you continue to enjoy American Home Shield.
absolutely awful, bordering on criminal. Their sales department is extremely aggressive and will call and call and call, even when you indicate over and over again that you prefer to communicate by email. Their agents are all overseas. When you have a claim, they are disorganized as can be, calling you back over and over again to tell you the same information. But the real problem is the obstacles they throw up to make it as difficult as possible to get a repair done. They handcuff their vendors into a insurmountable sea of ... read more
Business response:
Aaron, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
The quality and dependability of the contractors they send out are questionable and some are even incompetent.
Business response:
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Worst customer service I have encountered ever. Asking to talk to a supervisor it’s never possible and even when they say they are going to call you back that never happens or if they call they leave a voicemail without call back number so you have to call back to the general number and nobody knows anything, so a great waste of time. I’m looking into a different house warranty company.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
It's never easy. The companies AHS works with are bottom of the barrel.
Business response:
Hi Alicia, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.
They try to bandage things vs. replacement
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,570 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.