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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The coverage is great but this last contractor is not communicating or rendering service.
Business response:
Thanks for letting us know everything is working out for you!
no follow-ups , difficult to get hold of contractors, still work order is open no one has helped
Business response:
Hi Mohammad, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Not sure if AHS is worth the money. Several times they have refused to assist with an appliance based on the technician. No matter what I say or explain they don’t listen.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Very poor contractors and takes five to seven days to get appointments
Business response:
Hi Bernard, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.
They never call back when they say they will, I'm still waiting for my sink to be repaired for the leak it's been two weeks, having them get the right person the first time hasn't happened
Business response:
Hi Carrie, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.
The last two times I called to get the status of a service request it is a 30-40 minute wait to get a representative on the phone. That is just poor access to service.
Business response:
Thanks for sharing your experience. We are working diligently to improve the overall customer experience.
will NOT be renewing contract. More often denying coverage - with manufactured reasons not based on service persons report.
Business response:
Hi Peter, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.
I have had multiple emergency issues that the representative I would speak with would refuse to escalate to an emergency. Representatives also refuse to let me speak to a supervisor or manager. One issue mid winter nicor locked my gas due to gas line leaks was out of house for 2 weeks waiting for resolved issue due to non escalated work order. I have 4 kids. Issue number 2 furnace went out in middle of winter and took multiple weeks to get work order resolved, again 4 kids middle of winter no heat. 3rd eater leak into baseme... read more
I live in San Jose, CA. My home’s heater in bedroom floor (3rd floor) isn’t working. I made a service request AHS by talking to the chat assistant. They created a dispatch after charging me $125. I was told that a contractor will contact me soon. Later I saw that a contractor has scheduled an appointment 16 days in the future. I wanted someone to come in atleast 2-3 days because I have a 5 year okd son and the home was getting very cold due the rains everyday. I had a second online chat with AHS and told them that my son mig... read more
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,570 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.