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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
AHS sent out a 1 star rated company to inspect. They tried to sell me new units. Wrote up a bogus report on one of them that resulted in a denial. AHS refuses to send out a new vendor to inspect which is my right under the policy. BBB complaint is pending resolution. Do not use their this service. They are terrible, customer service representatives will frequently put you on hold and or disconnect the line as they are unable to escalate to a manager who actually has authority to do anything. I've waited over a month frequent... read more
Business response:
Hi J,Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS property address.
Contractor's first visit was prompt. Haven't seen them since. They say the air handler needed is not available. It has been two weeks now! Required payment up front and haven't seen them since. Would not recommend AHS use this contractor. Required payment for parts and still don't have!!le. It has now been two weeks!
I needed a washer repair... it took over a week to get scheduled, but then the technician was great. Needed a part, another 7+ days. Then to try to reschedule was the run-around. AHS gave me instructions to call service company directly... held 20 min. to be told by them, AHS has to contact them to get it rescheduled. What I found is, the 1st call goes pretty smoothly, but the follow up is hard to schedule on-line or to make contact with the service company. Needs to somehow be streamlined please.
Business response:
Thanks for sharing your positive feedback.
My expectation was that having AHS warranty would save me major out if pocket costs on home repairs which is not the case. I'm practically buying a new ac unit that has been holding on with replacement parts and freon that is outdated, yet my home warranty doesn't cover it. I'm disappointed. Also given conflicting info about what is our isn't covered with the first saying she believes it will be fully covered, only to have a "manager" call to tell me all that isn't covered. Shameful and obviously saving money for AHS at the ... read more
Business response:
Hi Lavell, I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to resolve the repairs.
Couldn’t understand the agents on the phone. I was given several different quotes and the roofing guy has my roof looking terrible. Could have been patched much better. I still think I need a new roof. This is why I have insurance with American Homeshield.
Business response:
Araca, Thank you for letting us know about your concerns regarding your Roof request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Terrible experience. Renewed in late October. Called my dryer in for service 11/12/2023. It is now January with no resolution is sight. I have called numerous times, they allege they are escalating my request to no avail. Had I known I would not have renewed in October and just used that money to buy a new dryer. Extremely disappointed with this company.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
I have had much success with them up until this point. My dryer has been broken since August. The service provider came out and did not fix the issue then requested 8 hour service windows to come back out. Myself and my husband both work. I call AHS, I can barely understand them, they lie and say they are escalating my issue and I hear nothing. I'm still waiting to this day. In premiums I've paid enough to purchase a new dryer.
Business response:
Hi Kate, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.
Cannot reach someone when AHS cannot locate a vendor or cannot get a second opionion when a contractor makes a wrong assessment.
Business response:
Hi PJ, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.
you kept sending reps and not addressing the problem-
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,570 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.