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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
it been 6 wks since my dishwasher worked
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
There's been a double billing on my account and American Home Shield has yet to issue a refund. Not all technicians are concerned or knowledgeable, had to call for repeat of work repair.
Business response:
Thanks for sharing. We are working daily to improve the overall customer experience.
So, AHS. Big no for us. Our claim was denied without much of an explanation. We went back and forth on it for awhile and finally they sent someone. He was very rude and unprofessional. It cost much more than it should have. If you’re handy or close to someone that is. Save your money. No, literally. We canceled AHS and just add what would be the monthly premium + $100 to our savings account every two weeks for home sinking fund. The account grows interest all the while saving for emergencies that we can do ourself or hire so... read more
Business response:
Nic, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim
Had to pay over 3000 for AC unit that was covered but they refuse to pay since it was within the first 45 days of coverage.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
The contractor have not reached out to us as of 25 Aug 22 - the contracted was assigned on 16 Aug 22.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Worst experience ever. On the phone for over 3 hours and six different people and issue still not resolved
Business response:
Hi Wanzel, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.
Incompetent inspectors giving reviews on wrong equipment.
Business response:
Thanks for sharing your positive feedback.
It is very bad in customer service and unprofessional agents. They took morethan two months to repair and replace a single resident dishwasher.
Business response:
Hi Denise, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.
AHS insisted that my dishwasher be repaired vs replaced. Five months later and invoices for parts and labor totaling $1432.17 and the dishwasher is not working AHS decided to replace the dishwasher. The option offered with no cost to me was a piece of junk. After much deliberation and research I purchased a dishwasher from an independent dealer. AHS will now pay me $379.62 for the dishwasher and is refusing to cover the cost of installation which my warrenty states is covered. I will absolutely not recomend AHS to anyone at ... read more
Business response:
Marjorie, Thank you for letting us know about your concerns regarding your Appliance request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,571 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.