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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Took 6 months to to repair stove and they put in a early part where I lost self clean and fan will not cut off so can’t even spray cleaner. Plan on calling new service
The wait time has become bad 45min to 1hr. Everytime
Business response:
Hi Christopher, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat at for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Thank you for being the best part of American Home Shield.
Don’t deliver as promised. Small print excludes too many items from repair. Only replace with builders grade junk.
Business response:
I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.
Because there is no ZERO STAR. Contractors are inexperienced and/or sub-par. With AHS, you can never speak with a supervisor because they are always “in a meeting” or “unavailable right now”. If you start complaining to the clerks answering the phones (in Manila!) they hang up on you. “The part order is in process” was the response I got for 14 days in a row.
Business response:
Hi D, Thank you for bringing the unresolved issues to our attention. I would be glad to speak with you to reach a resolution.
Wait time is ridiculous, expect to be on hold for at least 45 minutes to speak to someone. My A/C has been out for going on 6 days now (in 100+ degree temps) and I have yet to even hear from AHS to let me know the status of my service request. I have called 3 times to get an update on my request for an AC repair and have been on hold for an hour each time. I was disconnected 1 of those times and they didn't even attempt to return my call after giving my phone number and e-mail. Highly disappointed and frustrated with America... read more
Business response:
Hello Cristina, I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues with your a/c. I have sent a private message with contact information for further assistance.
American Home Shield is not what they there are. They stuck me with a 1550.00 bill when it was there mistake. I called the office to complaint know one has contacted me. DON'T BUY AMERICAN HOME SHIELD.
Business response:
Hi Charles, I hate to hear about the non covered cost to have the repair completed. I would be glad to speak with you.
There seems to be a reason that something isn’t covered. You don’t know that until you spend $75 to have a sub contractor give that estimate. So far AHS has cost me more money than it would have cost me to “insure” myself!
Business response:
Hi Johnene, I hate to hear about the difficulty experienced to have the repair completed. I would be glad to speak with you.
I had a new water heater installed that was bad. Got a pre authorization and immediately emailed the invoice that I paid in full . Called 11 times with average hold time is 45 min to talk to someone. The call was escalated every time because even after email confirmation they had nothing. It is now 3 month later and sill have not been paid and can not get an answer when I will be paid. They completely drop the ball every time I call. So frustrating I have literally been on the phone with them all freaking day.
Customer service is horrible, this company is extremely incompetent and doesn't care about it's patrons.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,536 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.