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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Because 'll still waiting to replace my stove and my mico.no call no show close to a month
Business response:
Hi Granite, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.
Poor customer service. Unqualified contractors. Expensive.
Cannot contact them via email or must wait on hold for an hour or more! Online only allows you to request service
not honest, charge you for everything and you are making a money payments that they never missed
Business response:
Hi Gloria, I hate to hear about your customer service experience. I would be glad to speak with you to get the issues resolved.
Quick to collect, poor with follow up and non-responsive to inquiries that needed "escalation". Asked for service fee to be waived on a dishwasher repair issue that was diagnosed at a previous visit, but not addressed and then required a second (they called it a "new" service request). Rep could not schedule service without collecting fee, promised a "decision" from management within 24-48 hours. Three months and several calls later it's still the same: "someone will call you within 24-48 hours". They won't call - it's a sca... read more
Business response:
Hi, We hate to hear about your most recent AHS experience to have the issues repaired and speak with a customer service representative. I would be glad to speak with you and get the issues resolved.
They do not replace appliances with comparable units. The contractors they use are very low effort.
Business response:
Hi Mike, I hate to hear about the replacement issues that were experienced. I would be glad to speak with you and get the issues resolved.
the contractors were GREAT but American Home Shield customer service is HORRIBLE, AWFUL,
Business response:
Lani, we thank you for taking time to let us know that you did not have a positive AHS customer service experience. We strive to provide our members with the best service possible. We would be happy to speak with you if there is a repair issue we can help resolve.
If you could give them a negative star rating I would. We have spent literally days on hold trying to get a bathtub fixed. When finally do get through, the service reps are generally in a bad mood, but who wouldn't be if you had to deal with people who have been on hold for 4+hours! (we timed it) Then you get a different story each time, "the repair has been approved", "we are waiting for a part" , "that is not covered by your plan"' we called the contractor". Then you call the contractor and they say, "we have not heard fro... read more
Business response:
Hello MRPSMR, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request. Please respond to that message at your earliest convenience.
poor company bad service lack of support
Business response:
Hi Eddie, I hate to hear about your most recent AHS experience. I would be glad to speak with you to get the issues resolved.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,534 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.