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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
First time I had to request a tech. To check my fridge I was referred to someone that had no idea what he was doing
They are taking way to long to respond and approve repairs now. Not like they were in the past.
Business response:
Hi Jackie, I hate to hear about the delay in service that has been experienced.
Being waiting on installation of appliance for a while. I had to call multiple time to try to get someone to Install it. I held each time for 1 hour and 39 minutes just to be told to reach out to my service person. I have called the assigned service person 3 times a day and countless messages and have not been able to reach anyone yet. So know I have to call AHS and hold for 1.5 hours to let them know. Happen often. So frustrating. AHS does not contact you to see have you been serviced!!
Dont like the pricing. A bit overpriced.
Business response:
Hi T, I hate to hear about your most recent service experience. I would be glad to speak with you about your service.
You didn't get that last star because the telephone interaction is horrible. I waited to update my service call on hold for 25 minutes and this is unacceptable.
Business response:
Hi Judy, Thank you for your feedback!
Not impressed with price of service when need AC service
Business response:
Hi Ronnie, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.
They rarely resolve my issue without significant expense. The replacement value is never accurate. The hold time for calls is extreme. There is no way to complain or ask for a different contractor without paying an additional service call fee. The work is only guaranteed for 30 days. If there is a problem on day 31, you have to pay another service fee. Once my contract term is up, I will be cancelling and finding a different home warranty company.
Business response:
Hi Helen, Thank you for bringing the service fee dispute to our attention. I would be glad to speak with you at your convenience to discuss a resolution.
My AC unit has given me problems from 2009. My out of pocket now to have it fixed is one thousand dollars. The most expensive components are left for the homeowner to pay.
Business response:
Hi C Smith, Thank you for bringing this to our attention. We’re sorry you had a bad experience. I would be glad to speak with you.
difficult to speak with representative and service fee required regardless of service
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,534 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.