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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If we have a problem, it rarely gets fixed. the first time. We end up paying for several visits for the same problem. It takes a VERY long time to get service. We are so dissatisfied that we are looking into other companies. We still have two issues that have never been fixed. .
Horrible customer service. Repairman out last week. States dishwasher is too old and costly for repairs so will report back to HSA for replacement and they will contact me within 2 days. Ha! Ya, right. So I attempt to call them. Customer service takes all my info from her scripted questions and then transfers me to the replacement department where I stay on hold for about 1 hour 14 minutes. Finally, hang up. Try again a little later. On hold about 1 hour and 6 minutes. Hang up . Next morning, I try again first thing; on hold... read more
Business response:
Hi Teresa, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.
I have been without a refrigerator since mid November with no resolution
Finding parts seems to take a long time. Was without a clothes dryer for almost a month.
Business response:
We apologize for the delay in getting those parts.
Issue still not resolved after 5-6 visits..
The work not done. It has been a really long time. Then they ordered three wrong part.
Business response:
Hi Martha, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.
I still have a claim for my shower that has not been resolved from September.
Business response:
Hi Lashundra, I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.
I realize AHS is a business and only care about profit.
Business response:
We hate you are not completely satisfied with your experience and we look forward to making it better.
Poor coverage and I'm not happy with their service.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,534 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.