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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a terrible time spending literally hours fighting for a claim to be honored. We had a leak under our home that the warranty company sent 3 separate plumbers out for. None of the 3 were equipped to do the job. I had to hire a 4th plumber and came out of pocket $11,300 for a slab leak. I notified the warranty company every step of the way however they refused to pay anything. Even though the contract clearly stated they would pay an aggregate amount of no more than $500 for a slab leak. I was even told by one of the reps... read more
Business response:
Hi John, I hate to hear about your most recent American Home Shield experience and the slab leak repair that was not covered. I would be glad to speak with you about your experience.
They are good, but we have to wait one hour on the phone for customer service to answer the phone.
Business response:
Good morning Houri, Thank you for your feedback about your American Home Shield experience!
The turn around time for service is very slow
Business response:
Hi Kimberly, I hate to hear about the delay in service that you received to have the boiler repaired.
do not honor what they say, come up with reason not to cover
Business response:
Hi, I hate to hear about your most recent service experience. I would be glad to speak with you about your service.
It took two weeks to get someone to check my air conditioner ( they lost the request) the people they sent said it was fine, I just got home from vacation and it is frozen and hot.
Business response:
Hi Susan, We understand your disappointment and we're sorry to hear that your experience was not of the quality that you expected. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. I have sent a private message with contact information for further assistance.
Service provider did not fix the problem. I indicated that on follow up survey. No way to contact AHS to have it resolved. Wasted $100
Waiting on Phone to connect to an agent for 2 hrs is not what you call customer service.
Business response:
Hi Nabin, I would be glad to speak with you and get the issues resolved.
Lots confusion about coverage & slow rate to repair
Business response:
Hi Jean, Thank you for alerting us about the coverage confusion and the repairs. I would be glad to speak with you.
They did well on my other claims and they failed on the two claims I had with them. Poor customer service. No prompt response to my concerns. It stopped on their customer service which doesnt do anything other apologize. No resolution on my two other claims.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,534 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.