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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Not trustworthy and don't stand by what they say. They exploit customers.
Business response:
Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to reach a resolution for the issues.
The customer service is deplorable. It so bad you feel helpless and you pay too much to feel that way.
Business response:
Hi, Thank you for bringing the issues to our attention. We hate to hear about your unsatisfactory customer service experience.
They are not honoring their agreement to repair or replace my fridge.
Business response:
I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.
Horrible. Wait times are excessive. Can be over an hour. Less than two if you are lucky. I have waited a week to get a service scheduled. AHS says that they don't have a provider in my area, but before they admitted this they gave me the name and number for a company that doesn't seem to be in business. It has now been a week, I have reached out by phone, email and facebook. Cannot get resolution. Call center tells me that everything is just fine and it will be resolved in 24 hours... but it never is.
Business response:
Hi Rachel, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved. Please provide your AHS contract number or property address at Bestco@ahs.com
They do take care of you .. but being on hold for 45 mins was frustrating..
Business response:
Hi Linda, Thank you for your feedback!
A simple hot water replacement. Its a long story of failed communication between A-1, the Plumber, and AHS. I reserved one day after another missing out on work assignments. Extremely frustrating and disappointing
Business response:
Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.
The $43 Monthly Premium Fee And $100 Service Fee Is Too High.
Customer of AHS for over 12 years. In that time, they went from a very good service oriented company that repaired and or replaced items as expected. Our upstairs AC was replaced about 10 years ago along with our dishwasher, dryer and this past winter downstairs furnace. However, since 2017, we’ve been stuck with a perpetual leaking AC unit which AHS clearly states they do not pay for a large majority of R22 Freon. However, after three failed attempts to band aid the unit and refill with R22, our last service which was never... read more
Business response:
Hello Brent, We certainly hate to hear that the service was not as expected. I will be happy to partner with you and work toward a resolution on the a/c work order. Please use the contact information sent via private message for further assistance.
Can not reach customer service. Repairs take too long.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,534 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.