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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible! I put in a service request on 30 Sep. The service company came out on 5 Oct and said my dryer needs a new motor and mother board. This info was reported to AHS on 7 Oct. I have been calling AHS about my dryer since that time. Each rep gives me a different answer as to why the parts have not been sent to the service company. On 13 Oct I was told the parts Dept was behind. Today the rep said she was going to look into it and call me tomorrow. There are four of us that live in this house and I need my dryer fixed. I h... read more
My hot water heater went out during the pandemic and they approved the request and didn't complete the work
It's quite unfortunate, when an American Home Shield Contractor comes to your home for a service repair and mislead a client by implying a repair item can be replaced. American Home Shield shouldn't mislead it's clients by saying they'll replace a repair item if it's not repairable!!
Business response:
Hi Sally, I hate to hear about your most recent experience to have the issues repaired or replaced. I would be glad to speak with you and get the issues resolved.
Customer service is horrible, the contract constantly changes depending on who you talk with the fees change every time you call in. I have been with American Homeshield for 5 years and the last year the service has been horrible canceling them today
Business response:
Hi Arliscia, I hate to hear about your most recent experience and would be glad to speak with you.
I have an ongoing problem with AmericanHome Shield and until it is resolved I will not upgrade my experience with them.
Business response:
Hi Betty, Thank you for bringing your issues with American Home Shield to our attention. I would be glad to speak with you to assist with a resolution.
I'm very unhapy, there is no way I can talk with a manager about I did not receive the 5 contracts, i purchased,, I need them for the income tax purpose, I called many times, no body can help me. Can a manager give me a phone call, I need to resolve this problem. Thanks Maria Melero
Business response:
Hi Maria, Thank you for bringing your most recent experience to our attention. I owuld be glad to speak with you to reach a resolution for the issues that have occurred.
I filed (and paid for) a claim in October of 2019 when I purchased my home. Its is now June 2020 and my stove and refrigerator still don't work properly. The original contractor came out and said that the refrigerator needed to be fixed and the stove replaced. AHS tried to dispatch another contractor a few days later for a second opinion because they THINK BLACK BUSINESSES ARE INCOMPETENT. AHS hasn't done anything but give me the run-around for 10 months. These "parts" have been in the mail for 10 months. AHS is HORRIBLE! Do... read more
Business response:
Hi Nikki, Thank you for bringing this to our attention. We’re sorry you had a bad experience. I would be glad to speak with you and get the issues resolved.
AHS lack of concern with improper installation of my water heater, failure to provide a timely appointment and lack of followup to ensure issues were resolved was a disappointment after years of having the service and little to no use.
Business response:
I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.
The contractors they send you take to long to come and fix your problem and they don’t work on weekends.
Business response:
Hi Alice, Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,534 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.