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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Don't waste your time and money! That’s what I’m telling everyone I know concerning American Home Shield! What little good we received through AHS was completely overshadowed by how they handled our last service request. Our HVAC system wasn't cooling like it should so we put in a service request and also requested the contractor whom we are familiar with and know that the work will be done professionally and to the highest standard. This contractor had previously performed a service request we submitted for some plumbing is... read more
My latest request to fix my stovetop took two weeks to even decide to order parts. And now parts are 6-8 weeks out. Very frustrating to be without a stovetop for months.
Ive been a customer for over 10 years and have been satisfied with the service until this year. The wait time to speak to someone regarding existing orders is at least an hour, EVERYTIME you call. The representatives from the Phillipines etc are cordial but do not help me. They listen patiently, say they will check the problem and return my call. No return calls, so I'm back on the phone for an hour. HELP! I've been tryingo to get a DW fixed since the beginning of June. Sears came, ordered parts and I've been patiently waiti... read more
Business response:
Hi Patricia, Your patronage to American Home Shield over the past 10 years is appreciated. Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.
1. On hold for obscene amount of time i.e 3 hours, not once, but three different times. This is with an open claim. Interestingly enough, I spend no time on hold when ordering a new policy. We have several rentals & our own home with them over the years. We have been cancelling each property's coverage. 2. Sub-standard contractors are used about 70% of the time in our experience. 3. Trying to get a replacement appliance felt like we had to become our own lawyer, just to get a comparable replacement (basic warrant). To say th... read more
Business response:
Hi Terry, I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.
After over two weeks my ice machine is still not working on my refrigerator
Business response:
Hi David, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved. I have sent a private message with contact information for further assistance.
Service delays to a rural town are frustrating - but eventually done well. Also, cost increases are troubling making one almost root for an appliance failure to break even!
I am paying $100 a month and still have to continue paying additional money out my pocket for services or parts
Business response:
I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.
Do yourself a favor and never go with this company. Their customer service is terrible. They forward you to the wrong departments all the time and no one ever gives you a call back. I've been on the phone for 2+ hours now waiting to be "transferred" to a department that probably doesn't even exist. They claim to have sent me an email with regards to my cash out option 4 days ago and I haven't received shit.
Business response:
Hi Alex. I am very sorry to hear you have not been pleased with you latest experience with AHS. I'm sure it was frustrating not to be able to speak with someone to assist you. I would be happy to speak with you further regarding this matter.
It has been theee weeks since I ordered a new washer. They keep telling me it's back ordered when Best Buy and Lowe's carry the same model.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,533 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.