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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I'm very upset with AHS at the moment. I just received a notice that my rate is being increased by approx. $250 per year. How is this possible? I'm considering cancelling
Business response:
Hi Mike, we thank you for letting us know your concerns about the rate increase. We understand this may be unexpected and we want you to see the value in your coverage. We will be happy to speak with you further regarding this matter.
This is the 2nd claim I've filed and the problem still hasn't been resolved. The first issue we had the repair man showed up and stage for less than a minute before he told us nothing could be done. We called out a different repair man that we paid for out of pocket and he fixed the problem instantly. It was a waste of $75.
Business response:
Hi Taryn, I hate to hear about the issues that were unresolved by AHS. I would be glad to speak with you and get the issues resolved.
I used to love them. Joined again because of it. But with the terrible service/follow through, I'm very angry. On my 4th call right now (each promising a follow up but not delivering). The rep has put me on hold for the last over 50 minutes to get to a supervisor and has not checked back in the last 30 minutes. As for what I think this survey is for, the associate said they would call me the next day between 2-3. I made sure I was available, but no one called me.
Once I was able to get a customer service rep on the phone, AHS was able to get my repair expedited. Unfortunately, it took over 45 minutes to connect with an actual person.
Plumber cracker my toilet tank while attempting repair. It has been 3 weeks and still waiting for toilet replacement. Plumber won't call back and AHS is silent on the sidelines.
Business response:
Hi Nancy, thank you for letting us know about the issue with your toilet. I'm sure it is upsetting if there is a crack in it after the technician made the repair. I will be happy to speak with you further regarding this matter.
Wish I could give it lower. We have been with this company American Home Shield for over twenty years. This last one is the one that Broke the Camels Back. This is the worst company I've evar delt with The contract comes to the house first statment is we have to charge you for four pounds of gas OK i've got my own gas Oh no we cant use that gotta use ours $100.00 a pound Got another contracter So now I have been waiting for my Four hundred dollar check for six weeks Customer service is the worst all script readers Stay away ... read more
Business response:
Hi James, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together.
They Always use the cheapest, least qualified, slowest contractor to do the job. The contractors have minimal skills in every area. Their repair methods are sometimes very questionable.
Business response:
Hi Smith, I would like to thank you for bringing the issues to our attention. I would be glad to speak with you and discuss your experience.
Have been trying to speak with customer service about an issue that we encountered this weekend with a technician at our house.
Business response:
Hi Gussie, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.
Have microwave that has not been put up yet
Business response:
Hi Teri, Thank you for bringing your most recent issues with the microwave to our attention. I would be glad to speak with you to get the issues resolved.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,533 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.