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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It just doesn't feel like they select the best contractors to handle some of their service calls.
Ac broke and they sent a company over that said home shield will pay for the compressor and labor but I still had to pay a thousand. Basically trying to recoup money. I asked for a buyout and was told I would hear back within 24 hours it’s been 6 days . I called and they stated they are behind . Meantime it’s 95 plus humidity in Texas and still no AC.
Business response:
Hi Calvin, We apologize that our service did not satisfy your expectations. I would be glad to speak with you.
Awful, awful,awful. Be prepared for exclusions to not pay your claim
Business response:
I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.
I had to keep calling back for services to be completed between the Pool Repair company and Electronic company
Business response:
Hi Bobby, Thank you for providing us with feedback about your most recent experience to have the repairs completed. I would be glad to look into the issues and assist with a resolution.
The service I had with this company has been awful
Outrageous! 3-5 hour wait time? This is fraud . This is breach of contact . If a technician cannot repair and item needs to be replaced . Good luck . They put u into a 3-5 hour cue into the so called appliance purchase department, hahahaha . They never answered. Stay away for
Business response:
Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. I also would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. I have sent a private message with contact information for further assistance
Long delays once repairs are approved if parts have to be ordered and even if no parts are needed. Need to streamline the process radically. They do take cate of things but today it has been a week since i have had A/C and it is 100 degrees outside.
Business response:
Hi Scott, I would be glad to speak with you and get the issues resolved.
Because sometimes the website doesn’t work and customer service doesn’t acknowledge there are problems
Business response:
Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.
Technicians were helpful. Explained to me they could replace a broken compressor BUT I would have to pay $1250 for the refrigerant to recharge it. He Explained most people aren't aware of this. No thanks.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,533 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.