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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This is the worst company I have ever dealt with. I have been trying to get my heat pump repaired for three months. I have placed at least 20 calls to American Home Shield to get this resolved. They follow scripts, say they will "escalate" the issue and send an email to "contract services" and will get back to you within 48 hours. They NEVER do. I have had to continuously follow up. The contractor (Calculated Comfort, Brookings, Oregon) refuses to return to re-assess the problem. They claim to have replaced parts, however th... read more
Business response:
Hi Hudsone, I hate to hear about your most recent AHS customer service experience. I would be glad to speak with you to get the heating system repaired.
Scammers. You should be ashamed. Horrible company. Waste of time and is a scam.
Business response:
Hello Jennifer, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request. Please respond to that message at your earliest convenience.
They respond well but I was disappointed that the technicians did not handle both the heat and cool in my HVAC system
Business response:
Thanks for sharing. Please keep in mind that each item in need of service must be listed on the request separately.
They refused to let me go with my second option
I have a heat pump out for over a week and no contractor has been contacted. Act like the miserable health insurers
Business response:
Hi Michael, Thank you for bringing the heat pump delay to our attention. I would be glad to speak with you to get the issues resolved.
Great coverage but horrible at replacing appliances. Also the call center overseas in the Philippines has some employees that don't understand your issue or how to assist with it. Should be able to transfer to US customer service if they can't help you
Poor customer service representatives. Broken english and have no clue what an appliance is.
Business response:
Hi Matt, I will be contacting you soon to speak with you and assist with the oven repairs.
1 service from their vendor, plumber wants to charge extra for water heater install and American home shield says that what vendor charges is between me and vendor. What a nonsense ! Vendor lumber wants to cut ceiling to open blocked drain! Nothing is done properly or timely !no bathroom to take shower because this lousy vendor !American home shield collects $100 upfront and no servics! I got regular plumber and paid him to get drain unclogged ! Totally useless warranty company ! Infact not useless Harmful and waste of time ... read more
Business response:
Hi Jagdish, Thank you for bringing the matter with your plumbing to our attention. I would be glad to speak with you to assist with the ceiling repairs that need to be completed.
No resolution to my air conditioner problem!!!
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,533 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.