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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Their vendors Active appliances are rude!
Business response:
Hi Lou, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.
Have a little bit of a communication problem with your associates.
Not worth a red cent. Try one of the other companies. I've been trying to cancel and I only get the run around. Like. . . hung up on every time after waiting over an hour for a low paid employee to simply lie and then hang up. Call this number (800) 858-1922 and see how long you have to wait . . . might as well put it on your blue tooth or speaker, because you'll be waiting a while. If everyone did this before signing they wouldn't. I give them a flat out 0.
Stay away from AHS this the worst company I have ever seen. They are stilling money from customers. Do not expect from them to repair something in your house.
Business response:
Hi Nadine. We are very sorry to hear that you are disappointed with your AHS experience. We know how important it is to have your repair needs resolved. I would be happy to speak with you to assist further regarding this matter.
It took them over 6 weeks to repair my air conditioner in the middle of summer, because the diagnosis team would not conclude I needed a new air conditioner. Also no one I spoked to on the phone when I complained could improve my situation. I made many calls and it was incredibly frustrating. Sometimes I was on hold for over and hour and then my call was dropped. On more then one occasion the customer service representative had a difficult time communicating with me. They were resistant to me speaking to a supervisor. The ve... read more
Business response:
Hi William. Thank you for your feedback. We do hate to hear that you were not pleased with the service you received from AHS. We appreciate your patience while waiting to have the job completed. I would be happy to follow up with you to discuss this matter further.
They have some of the worse vetoes that tru to give you the min. Knowing they can get more money on other calls
I've called for service twice now and both times my issues were not resolved. Yet I still paid $100.00 each time.
Some workers are very hard to understand
Business response:
We're working on improving that. Thanks.
They go out of their way not to properly fix items. There customer service reps do not understand their services.
Business response:
Hi Jody, Thank you for letting us know know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,533 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.