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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was without AC for over 6 weeks, they kept sending the same company out that never could figure out what was wrong. We requested a different service company but was told that he was our only option. It took me filing a complaint with the BBB to finally get them to agree to send someone else out who was able to fix the simple issue in minutes.
I’ve been a customer for over 10 years. The level of service have deteriorated. This past month, I’ve had issues that they would not resolve even though it’s covered in my warranty. Customer Service representative would not elevate my concerns... just overall poor service.
Business response:
Hi Olivia, I would like to first thank you for over 10 years of patronage. Second I would like to thankyou for bringing the issues to our attention. I would be glad to speak with you to get the issues resolved.
I made a mistake by not calling them first for a plumbing issue and they refused to help me with the cost.
Had to wait on hold over 3 hours to get assistance
Business response:
Hello Kathy, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Thank you for being the best part of American Home Shield.
Customer services reps are a joke! Could not explain why I had a 10 % increase last year in monthly fee, followed by a 20 % increase in fee this year. With the pandemic you would think they would not have an increase at all for minimal. When rep could not explain, she just put me on an endless hold. Not very respectful!
If I could give this company zero stars I would! Refrigerator broke three times, three service calls, the third call I was told it was unrepairable. The service rep said he would report the status to AHS. Two weeks later, no response. So I call again! After waiting more than an hour on the phone, a customer service rep informed me that three options were available, 1) a Best Buy gift card, 2) select a new fridge from an online catalog, 3) A giftcard with credit. I was told told the option department was reviewing and would g... read more
Business response:
Hi Rob, Thank you for letting us know know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
poor customer service. long wait time. dropped calls. no call backs. always messing up work orders.
Business response:
Hi Myles, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request. Please respond to that message at your earliest convenience.
It wasn't worth the money. I paid more with it than without it. Hi
Business response:
Hi Lisa, I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.
Honestly, AHS only repairs 3 things out of 7, unacceptable for a new home owner- nothing ever seems covered- thought about suing
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,533 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.