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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've been very disappointed in AHS, overall. They are extremely difficult to get ahold of, and while the process for requestiong service looks easy, it is actually very difficult to get competent answers to questions. The policy with AHS was written into the contract when we purcahsed this home, but I no longer have the time or patience to use their "services".
Business response:
Hi Lia, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.
customer is not the most important. on hold for over 2 hours.
Business response:
Hi JC, I hate to hear about the level of customer service that was experienced. I would be glad to speak with you to reach a resolution.
Poor communication and follow through. It took almost 3 weeks to get my water heater replaced. Nothing was in writing. The approval process was a horrible experience. The plumbers were great.
Business response:
Hi VA, I hate to hear about your most recent AHS experience with the companies that have serviced the water heater. I owuld be glad to speak with you to get the issues resolved.
Horrible customer service and slow company response
Business response:
Hi Kelli, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to get the issues resolved.
Coverage is poor and customer service is difficult to contact. Waited over 1/2 hr to speak to a rep. Also, my rate almost doubled in price.
Business response:
I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.
I had a work order to replace my washer or give me funds to replace. AHS totally ignored.
Business response:
Hi Linda, I hate to hear about the unresolved issue with the washer machine. I would be glad to speak with you to get the issues resolved.
Have not received money for hot water heater
Business response:
Hi Dawn, I hate to hear about the delay in service to receive the hot water heater reimbursement. I would be glad to assist you.
Terrible customer service, placed on hold for long periods, problems not addressed
Business response:
Hi Linda, I hate to hear about the terrible service that you have received. I would be glad to speak with you to get the issues resolved.
Not happy with service company outsourced to do work
Business response:
Hi Khaulah, Thank you for bringing your experience to our attention. I would be glad to speak with you.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,533 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.