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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Expensive for what you get and I don't like that when we sold the house we had to pay a cancellation fee! What the heck, do you think we want to continue without a house! Crazy!
Business response:
Hi Dia, Thank you for bringing this to our attention. I owuld be glad to speak with you to get the issues resolved.
Slow response, poor customer service, bad service companies
Business response:
Hi Judy, Thank you for sharing your feedback about your most recent service experience to have the issues resolved.
They never showed up. No service provided.
Business response:
Hi Bill, we hate to hear that you did not have a good experience with your repair service from AHS. We know how important it is to have your repair needs met. We will be happy to speak with you further regarding your concerns.
Because I do not like the part where we pay every month and when we need you we still have to come out of pocket for more than expected. Instead of putting it in small print you should highlight it more. For what you are paying for those two part you could have just purchase a new one since my main parts needed replacement. I pray that I am getting all new parts and not refurbish parts.
Business response:
Hi Bernitha, thank you for letting us know about the experience for your repair needs with AHS. We know that it can be frustrating when there are out of pocket expenses. We are here to address your concerns. I would be more than happy to speak with you regarding this matter.
slow to respond to particular issues and then does not provide updates on delays.
The agent did not include all the services on my order and now I can't get in touch with a manager or an escalation specialist to resolve the problem. I haven't had hot water in nearly 2 weeks!
Business response:
Hi Jocelyn, Thank you for bringing the issues with the delay in service to our attention. I would be glad to speak you and get the water repaired.
Not great at communicating or returning calls when there is an issue
Business response:
Hi Carey, I would be glad to speak with you about your most recent service issue.
Had to use my policy 4 times. It only fixed my problem 2 of the 4 times.
Business response:
Hi Isidro, I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues. I have sent a private message with contact information for further assistance.
I am very disappointed with the quality of service of American Home Shield's contractors. I recently had my covered refrigerator repaired out of pocket as American would not assign a trustworthy contractor to perform the repairs. I was without a refrigerator from Jan 6 to Feb 27. I had 3 separate repair requests - none of them fixed the problem. Finally, at my own expense I called a repair technician who diagnosed the problem - the American Home Shield contractor failed to connect the internal electrical plug when he replace... read more
Business response:
Hi Thomas, Thank you for bringing the refrigerator delay to my attention. I would be glad to speak with you to discuss the delay that was experienced.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,533 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.