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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Not happy with service company outsourced to do work
Business response:
Hi Khaulah, Thank you for bringing your experience to our attention. I would be glad to speak with you.
They cancelled our service call without letting us know to fix our heater. This happened mid/end of October that they were supposed to reimburse us out $100. We never cancelled our service they did without telling us! This happened when it was very cold in our home! We had to personally get with some one to fix our heater. We still have yet to receive our money when they told us we should be getting it. I would highly recommended going somewhere else as they dont care about their clients they only care about money and they d... read more
Overall they are good but could definitely improve customer service on the call in features. Long, long, long wait times then you get to deal with a scripted foreign representative who is very courteous but unable to handle anything out of the script.
Business response:
Hi John, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
Several times there is a long wait on hold when you need to talk to someone that can answer a question that you can't get answered thru the website.
Extremely difficult to get a rep on the phone or cancel plan
Business response:
Hi Omar, Thank you for bringing the issues to our attention. I would be glad to speak with you and get the issues resolved.
Completely unresolved issues and zero support
Business response:
I hate to hear you were not satisfied with your experience with us and I would lie to connect with you regarding it.
AHS rep. could not confirm or definitely deny coverage for repair. Absolutely no follow up after service call. It’s now 21 days after service call and we still don’t know the status of our coverage , or if a repair is going to occur.
Business response:
Hi David, I would be glad to further assist you regarding the repairs that need to be completed.
Non english speaking staff on the phone,,,dont return calls,, wont cover broken items,, wont follow up with work orders that require additional services.
Business response:
Hi T, I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.
American Home Shield denied my claim and refused to submit documentation to me regarding their decision. Their lack of transparency made me feel like they are not an honest company.
Business response:
Hi Valencia, Thank you for bringing the issues that you have experienced to our attention.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,533 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.