American Home Shield

4.1

Home Services
Memphis, TN

About this business

Home ServicesHandyman

Location details

3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 5:00 p.m.
Tue	8:00 a.m. to 5:00 p.m.
Wed	8:00 a.m. to 5:00 p.m.
Thu	8:00 a.m. to 5:00 p.m.
Fri	8:00 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.1142,533 reviews

David Barlow

4 years ago

THIS IS A SCAM...DO NOT FALL FOR IT! My "warranty" came with the house I purchased so I thought I would give it a shot and set up a service call. I paid my $100 deductible and set up a visit with a plumber. You are only allowed to include up to 4 items for each visit. NOTHING was taken care of. I was told I could only get the one thing (leaking garbage disposal) covered but to do so I needed to pay an additional $595 to replace the trap. Are you kidding me?!? I kicked the guy out of my house. Thankfully I used a CC for the $... read more

Business response:

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

meme addict

4 years ago

Took 4 months to try to fix my fridge. Then closed the service request without fixing it. No email support offered. No chat support offered, you need to call in every time. Refused to let me talk to a manager when calling in. More than happy to have an endless string of ongoing repairs, will never admit that the entire unit needs to be replaced.

Sue Docherty

4 years ago

Was with AHS for years and then switched to a less expensive company. Disastrous--ending up costing me $6,000.

Business response:

Hi Sue, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

John Park

4 years ago

Several times they have told me that someone would contact me and never did

Patricia Kostik

4 years ago

They have never replied to my email to see if my new appliance is covered.

Rodney

4 years ago

Hard to speak with someone on the phone. All automated and takes a long time to speak to a represenetive.

Business response:

Hi Rodney, Thank you for letting us know about the hold time. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Mary Ellen Thomas

4 years ago

AHS is very difficult to deal with and has many exclusions based on their interpretation of your contract with them. It is also extremely difficult to talk to anyone in a supervisory position should a problem occur. Hold times can be literally hours. The employees are trained to obstruct requests to speak to a supervisor and use tactics like putting you in hold while they "look" for a supervisor and returning after a lengthy wait to say they are not available. This tactic will either be repeated endlessly or they will drop t... read more

Business response:

Hi Mary Ellen. Thank you for taking time to let us know about your AHS experience. We are disappointed to hear we have not met your expectations. We would be glad to speak with you to see what we may do to ensure a more positive experience.

Nicolette Decsipkay

4 years ago

They are very slow reimbursing for authorized work; I‚Äôve been waiting 6 weeks after contacting them multiple times.

Business response:

Hi Nicolette, I hate to hear about the six week delay that has been experienced. I would be glad to speak with you to get the issues resolved.

Harry Prahl

4 years ago

Average of 45 minute wait time to contact AHS by phone is unacceptable. No provisions for call out in emergency situations or weekend hours. Resolution to issues that arise takes days, weeks!

Business response:

Hello Harry, I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues. I have sent a private message with contact information for further assistance.