This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Overall they cover the basics but their companies may not be as quick in finalizing the fix as a homeowner would like. I literally had a AC issue with prior issues of slow leak of refrigerant that caused issues. The truck shows up after 3 to 4 days of scheduling time with no refrigerant to refill the AC with. They we waited another 3 to 4 days for them to return. Overall, we were about 3 weeks without AC during the summer months. It just seemed not appropriate and finally got tired of paying for the refrigerant cost when the... read more
Business response:
Hi, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.
I'd rate them higher if they could cover just one routine maintenance of an appliance for the first time you move into a house. Essentially just to verify that something is safely working.
Business response:
Hi Kat, We appreciate your feedback and will be glad to use this feedback to improve customer experiences.
The claim system is prejudiced against person-to-person contact. And the voice prompt system is poorly designed.
They need to hire companies that know what to do to fix problems
Business response:
Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.
Worst experience ever. First tech to fix my a/c unit was a straight up crook. I was supposed to get a call from a mgr and still waiting. You should not have to wait over an HOUR for someone to answer the phone and when they answer the call quality is HORRIBLE!! Asked person to call me back and she said if I call you back it will be the same thing- Really Lady? Waited all day for technician to show up unbeknownst to me the washing machine tech cannot fix my fridge or dishwasher but the phone person did not set it up that way.... read more
Business response:
Hello RM, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve your a/c issue immediately. I have sent a private message with contact information for further assistance.
This is the worst excuse of a company I have ever faced. 7 months. Still no cooktop. Hello, I am writing out of sheer frustration. We have been without our cooktop since July. It has been repaired 6 times since July and it has currently been out since before Christmas. They have even sent out an electrician who found no fault in the electricity supply to the cooktop. We need to get this thing REPLACED not repaired again. I’ve tried everything to remedy. We were told that the parts will not be in for months. While their custo... read more
Business response:
Hi Chris, Thank you for sharing your feedback regarding the most recent issues that have arose with AHS. I would be glad to speak with you to reach a resolution.
Unwilling to accept liability, provide second opinion and fails to meet contracted requirements.
Business response:
Hi Maria, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.
Terrible service. It's been almost a month and my problem has not been resolved. Your agents hang up on me.
Business response:
Hi Bobbi, I am very sorry to hear that your repair issue has not been resolved and that you were hung up on. We are here to address your repair needs and provide a positive experience. I would be happy to spek with you to try and resolve this issue.
Can't get to a supervisor. When there are issues it is very difficult to get the situation resolved
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,533 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.