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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Did not repair or replace my washer and dishwasher. Some so called claus in contract. About unforeseen circumstances with old equipment. That can be mechanically checked. Should have been stated when purchasing warranty. I was misled into this purchase. Paid a $100.00 service fee with no results. Real ripoff all customers service reps are hard to understand. Even heard a rooster crowing in the back ground very odd. PLEASE stay away from this Home Warranty Co.
Business response:
Hello Louie, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved. I have sent a private message with contact information for further assistance.
Very hard to contact them wait time on d phone is 3 hours
Very unresponsive; never received multiple requests for a follow up call
Business response:
Hi Paul, I would be glad to speak with you about the leak issues that need to be resolved.
One quick interaction and I will never come back. Needed to cancel a contract - called a special number, waited 40 min, got connected to a person who asked me 50 questions, recited 20 reasons to stay with AHS - and then said he has no authority to cancel my account and that i need to be connected to someone else. Obviously, the next person didn't know anything and started asking me the same questions. In the end, i did cancel, but the time it took was excessive. and this is in 2021 where companies have 'cancel' buttons onlin... read more
Business response:
Hi Michal, We hate to hear about the cancellation and your most recent AHS experience.
First experience took forever to actually speak with representatives. I then spoke with rep today to renew and change my policy. I was informed that the better policy was only for "new" customers. Wow! That REALLY shows how your company feels about repeat business and customers.
I wanted my dryer cleaned so I called and spoke to one of the clerks. I explained to her what I needed, she said no problem the service tech would only clean up to the wall. I was responsible for the rest. I said ok. when the service tech showed up he said that was not accurate so I had to pay an additional $100. But when he left I didn't see the $100 dollars on the receipt. I just feel like I was scammed and I have used my warranty several times in the past. I wasn't going to say anything but if it happened to me maybe it h... read more
Business response:
Good morning Sherry, It is always a pleasure to gain insight on how we can improve as a company. I would be glad to speak with you regarding the $100 fee paid.
I have been without heat for over a week I spoke to a rep on 1/27, he stated my furnance should be here by 2/2. No furnance and now I'm told my furnance will not arrive until Friday 2/5. In my area this weekend we are expecting sub zero temps.
Unable to speak to a supervisor, kept on hold 38 minutes then call was hung up
Business response:
Hi Tim, Thank you for bringing the issues to our attention. We hate to hear about your unsatisfactory customer service experience and would be glad to speak with you.
American Home Shield charged me $100 for a service charge and never refunded me when we canceled service. I have reached out multiple times and you can not get someone on the phone. I have also emailed them. I finally got someone on the phone today and the connection is so bad on their end, it ended my call and they have not called me back. Is this business serious or a scam?????
Business response:
Hi Theresa, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Thank you for being the best part of American Home Shield.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,533 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.