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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
1. Misleading: Was told at sign up that I could choose my contractors (not true at all). 2. Poor customer service: Have contacted customer service three times with promise by rep that there would be a call back. Never happened even when one rep gave me a specific time that I would receive a callback. 3. Terrible contracted service providers. Heat company came out and told me that the problem was due to poor maintenance and that AHS would not cover the issue so I would have to pay them myself (not true per AHS contract). They... read more
Business response:
I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.
Terrible customer service, communication barrier (really broken English), horrible wait time because they don't have enough contractors. Waited almost three months to get an air conditioner. Always horrible wait times. Not because of COVID.
Business response:
Hi Tamara, I would be glad to speak with you about your most recent AHS experience and the delay to have the air conditioner repaired.
1 service; reimbursement delayed by weeks
Business response:
Hi Clarinda, I have located your AHS account and will be glad to speak with about the issues.
I paid $100 fir a service tech to come out to telll me nothing was wrong with my refrigerator, the outlet needed to be reset. Unacceptable, I would like a refund.
We spent over 5 hours waiting for a service rep to answer our phone calls over 3 days
Business response:
Hi Jeff, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. I have sent a private message with contact information for further assistance.
Doesn’t feel legitimate. Customer service is almost nonexistent. Don’t try calling, a person will never answer. We’ve requested service for a couple of issues, but the ‘companies’ assigned to us were impossible to contact. Finally we got one thing fixed. I don’t know why this company gets good reviews. It must be employees and their relatives, because this has been nothing but a night for us. I’m switching companies ASAP
Business response:
I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.
Can't get emergency service after hours or weekends.
Business response:
Hi V. Smith, Thank you for your feedback!
Can’t contact them when there’s a problem.
Business response:
Hi Amante, I would be glad to speak with you to address the issues.
We have been over 10 years with AHS and luckily we had not many need for service. But its a good insurance policy to have, so we thought. After taking our money (around a $1000 / year) for all these years, we recently had a few issues. A pool pump motor went bad. As it was the secondary pump, for the leaf filter system, AHS denied the claim. The AC had lost some Freon, not included (ok, that is known). Our last issue is just a ripoff. Our nice Bosch dishwasher went belly up. Service engineers showed up and after 10 minutes s... read more
Business response:
Hi Frank, We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,533 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.