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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Do not provide full coverage on all products
Business response:
Hi John, I would be glad to speak with you regarding your AHS experience and the issues that occurred.
aren't transparent with cost of premiums (I am a consumer but I was paying realtor prices for 2 years!)
Business response:
Hi Jerrad, Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention.
Inefficient. It seems like I need to follow up on them a lot. It's time consuming dealing with them
Business response:
Hi Gerald. We hate to hear that your repair needs were not resolved to your satisfaction. I'm sure it is frustrating that you have had to follow up yourself. We understand how valuable your time is. I would be happy to speak with you regarding this matter.
They don't give you enough to replace unfixable appliance.
Have a open file that they have failed to resolve in timely manner
Can't fix anything difficult. Difficult to schedule. Unreliable
Business response:
Hi Ken, Thank you for bringing your customer service experience to our attention. I would be glad to speak with you and get the issues resolved.
Sometimes they are not able to get service people to use for an extended amount of time.
Before we get the service, we have to go through a hard process and we must pay before we get the service. Their customer service sucks.
Business response:
Hi K, Thank you for bringing the issues to our attention. We hate to hear about your unsatisfactory customer service experience and would be glad to speak with you.
not happy with the service received - 2 visits to repair AC - technician came out and said coil would take 2-3 weeks and that he was going to put it in - I called AHS and left phone number for call back due to hold wait time - have not heard back
Business response:
Hi Clorie, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,533 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.