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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They need to work with their customer service agents to get a clearer idea of what to expect when you file a claim
Difficult to get through. Don't understand accents of customer service. Low quality of technicians dispatched. Long delays or none unless followed up in issuing replacement checks.
Business response:
Hello, we are very sorry to hear that you are not happy with your AHS experience. We want to do what we can to resolve the problem. We would be happy to speak with you further to address your concerns.
Not satisfied with their service, requested service for my microwave, they told me a contractor would contact me within 24 24 hours, they never did, and there was no follow up from AHS, worthless
Business response:
Hi Adil, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.
I love the security of being covered but it took a while to get a refund for service not rendered. Took more than 2 weeks which in my opinion is too long.
Some of the companies they send out are not so reliable or great
Business response:
Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.
I rated Because of poor customer service
The service is poor and the customer service is poor. I paid for things that still aren't fixed.
Business response:
I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.
Trouble understanding dialect. Not English as I am accustomed. More like spanglish or thai ish
I have read the rest of the 1 star reviews and have to agree with all of them. To anyone giving more than 1 star you are either paid by them with our premium dollars or just blind luck. AC unit dies, I have the top plan that I received as part of my home purchase. I scheduled service online and luckily only took 3 days to get someone out. The AC repairman comes, tells me the unit is not drawing enough power, but has no idea what the cause is. Tells me I have to replace the circuits on it. AHS denies the claim based on the fa... read more
Business response:
Hi Vlad, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,533 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.