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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Customer Service Agents are hard to reach and do not accomplish in correcting billing and scheduling issues
Business response:
Hi Beverly, I hate to hear about your most recent AHS customer service experience to get the issues repaired. I would be glad to speak with you and get the issues resolved.
Good service when needed but monthly fee is too high. After my first service call, my fee increased.
I waited 2.5 hours to talk to someone from the Philippines to never resolve my problems.
Lack of good vendors to make repairs, lack of response after each of several calls I made to them about an unfinished service call.
Business response:
Hi Ben, I would be glad to speak with you about your most recent service experience and the contractors.
I called friday afternoon about the fact my AIr Conditoner broke AGAIN after 33 days of being fixed. The first time it caught on fire, well it did it again, it caught on fire AGAIN!!! The agent said he would call me right back, BUT NEVER DID!!!
Business response:
I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.
Never received payment for covered work, or call from representative as promised
Business response:
Hi Rebecca, Thank you for bringing this to our attention. I would be glad to speak with you.
I have been an American Home shield user for 10 years. Recently, my service has not been so great. My air conditioner went out. Repair company took over 3 weeks to repair my unit. Then it breaks again, and the same service company assigned never brothers to call. I had to call them, and there mail box is full. I finally get though, he comes out tell me I need a compressor for my unit, and never bother sending request to AHS. I call AHS they say the will follow-up with servicer provider and they get the same, my mailbox is fu... read more
Business response:
Hi Sabrina, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.
No more customer service. Always talking to a virtual asst in the Phillipines. I have 9 warranties on the homes I own and your vendors that you hire are thiefs. 90% of the time the $75 sc. is not enough. Always want more money and give ridiculous estimates to repair. I'm also a realtor with ERA Brokers Consolidated in Las Vegas and have been selling warranties for AHS to my clients for over 25 yrs. AHS is now under umbrella of Frontdoor. All warranty Companys suck in my Unprofessional opinion!
Business response:
Hi Ronald, Thank you for bringing the customer service issues to our attention. I would be glad to speak with you in regards to the warranty and repair estimates.
They charged me the 100 dollars for my refrigerator repair then came and said it couldn't be fixed and left.
Business response:
Hi Lori, I would be glad to speak with you to get the service fee issues resolved.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,533 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.