This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They sent repairman who said 2 appliances needed replacement as they were unrepairable. A week has gone by and I still haven't heard from American Home Shield to replace my cooktop and dishwasher. I tried calling twice and was placed on hold for over 2 hours. Still waiting to get appliances.
Business response:
Hi Karen, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.
Extremely long hold times. I was offered an appliance replacement via email and it has been over a week and no response from American Home Shield. I have attempted to call and the hold times are just crazy. I like the ease of filing claims on line but if you need to ask a question, its impossible. I have been with a defective washing machine for too long. HELP
Business response:
Hello Mike, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together. I have sent a private message with contact information for further assistance.
I asked for a tech to come and check and fix my hvac unit,they told me it will be about 10 days before they could get back and fix the unit,I'm still waiting.
Business response:
Hi, I hate to hear about your most recent AHS experience. I would be glad to speak with you to get the issues resolved.
Replacing my broken kitchen sink faucet was an ordeal and did not cover the required removal of the broken faucet from the marble kitchen sink surface. I believe that is a humongous short-coming of your alleged complete service. It cost me an addition $160 and your alleged "great coverage" for this particular job was horribly disappointing. How can you claim to replace a broken kitchen faucet when your repair person is NOT ALLOWED TO REMOVE THE FAUCET as part of the job? HORRIBLE EXPERIENCE! EXTREMELY DISAPPOINTED WITH YOUR ... read more
Very slow in resolving issues. You get the run around .
Business response:
Hi Jenny, We appreciate you bringing your customer service experience to our attention.
It takes them too long to resolve your problem
Business response:
Hi, I understand your frustration and would be glad to speak with you regarding the issues experienced.
Bad customer service. Technicians they sent had no clue. It took 6 months for them to replace our oven.
Business response:
Hi D, I would be glad to speak with you to address the issues experienced to have the oven repaired.
I explained what I wanted to have done and needed with coverage indicated. Then not authorized, if they knew that the work was not covered then it was wrong to take my money under false pretenses. I would have never paid money for services that I knew I could not receive. I asked for my money back as a hardship and no response.
Business response:
Hi La Rhonda, Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. We would be glad to speak with you and get the issues resolved.
Problems with central air unresolved in 10 days. No United States representation. Unable to speak to anyone except foreign country. More important to company to please leased contractors than paying customers. Company has decreased in quality past year.
Business response:
Hello James, thank you taking time to let us know how about your the service regarding your air conditioning. We are disappointed to know we have not met your expectations and would be happy to speak with you to address this issue further.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,533 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.