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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Complete disaster. We have a pipe blockage since Sunday. We have cut the water. So we have been out of water in the house for 4 days. We have called at least 5 times Home Shield. They keep putting us on hold. Definitely a rip off. very disappointing customer services.
If something is broken or need repair more than 3 times. It should be replaced instead of me paying multiple fees
Business response:
Hi Mattie, Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention.
Dryer has been broken for over a month and not fixed yet
Business response:
Hi Ronald, I would be glad to speak with you and get the dryer repaired.
My stove has been broken for 5+ months and they are not addressing the issue with a repair person that can actually fix it to offer to provide replacement.
Business response:
Sara, thank you for letting us know that the issue with your stove still has not been resolved. I'm sure it has been very inconvenient to be without your stove for over 5 months. I will be happy to speak with you regarding this matter and assist with getting the it resolved.
you will only get the bare minimum 'band aid' repairs
Business response:
Hi Jennifer, We appreciate you for bringing this to our attention. I would be glad to speak with you and get the issues resolved.
Recent Customer Service information that was iinstructed to do, and the situation got worse
Business response:
Hi Lukreshia, Thank you for bringing the issues to our attention. I would be glad to speak with you to get the issues resolved.
I’ve had this problem several times but they finally fired the person that they keep sending over in a new person came in the service was amazing
Business response:
Hi Sunny, Thank you for providing us with feedback about your AHS experience. I would be glad to speak with you regarding the technician.
I am very disappointed with the way AHS handle my account for $100 credit that I was given then, tried to collect the funds when I used the credit for my garbage disposal repair!
I’ve been lied two three times. Each time I am told the dishwasher is being investigated and promised a call back within 24 hours. I’ve never received a single callback and there is not resolution.
Business response:
Hi Michael, I hate to hear about the delay in service to have the dishwasher repaired. I would be glad to speak with you at your convenience.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,530 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.