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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very poor customer service. Unable to contact for desired service.
Business response:
Hi Jerry, Hi Steve, Thank you for letting us know about the delay. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
They are very hard to contact and take forever to get back to you and all communication, except for review requests, have to be initiated by me. I am still waiting to hear back on a check for replacement of Microwave I had to have installed on my own.
Bring back US based phone center and you'll get 5 stars. It just isn't the same since that went over seas.
I can not talk to a human being. contract changed w/o prior notice
It's difficult communicating with someone from Puerto Rico who doesn't speak barely understandable English and certainly doesn't have the knowledge to address all of my questions. I have asked to transfer me to a representative or supervisor in the US and they can't or won't do that. I've tried calling every possible AHS phone number and find that it is IMPOSSIBLE to reach anyone in the US. As far as I know, AHS is an American based company, but you'd never know that the frustrating experience I've had!!!!!!!!!!! HELP!
Update: They have entirely changed their story. They originally told me it was not repairable and needed to send out a second opinion. Second opinion said it could not be repaired. It was all moving so slowly that I replaced it by myself at this point. They changed their story after that. They said a second company never came out. I sent them the proof that I had and they responded with "that was just for a second opinion" and the second company wasn't comfortable working on it(which isn't true. They tried for over an hour).... read more
Business response:
Hi Daniel, I hate to hear about your most recent experience and the issues that need to be resolved. I would be glad to speak with you and get them repaired.
Customer service is horrible. Easy to schedule appointments but hard to get clarification on the contract.
Business response:
Hi Andres, I hate to hear about your most recent customer service experience! I owuld be glad to speak with you.
There is no live person at the phones no matter what time I call
Business response:
Thanks for sharing your experience. We certainly are working to improve the call volume better. Keep in mind you can also reach us via chat at www.ahs.com.
Had our mini split A/C diagnosed May 8th by the appointed contractor. The tech said they will submit results and takes 6-8 days to get a control board. Waited two weeks and called the contractor. They said the diagnosis was approved but not the repair? Checked my policy, we have the 3X3 coverage . I called AHS a week later and the customer service rep said he would email the Authorization Dept and get them in touch with me. Waited two more weeks, called the contractor and they hadn’t heard a word from AHS. So I called again ... read more
Business response:
Hi Christopher, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,530 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.