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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very difficult to talk to a Customer Rep
Not really worth the money. Also, I don't feel valued, and my regional manager sucks.
Business response:
Hi Lenora, I would be glad to speak with you to discuss the issues that have occurred with the dishwasher.
There are serious issues with internal processes. From the perspective of the customer seeking to find out any and all information related to multiple AC issues, American Home Shield has failed to showcase any urgency to resolve the issue. In the middle of a Georgia summer, with household members who have health issues, the lack of customer service is grotesque... As an AHS customer for over 5 years, it seems the company has grown so large that they have lost the initial core value of meeting customer needs. Very unfortunate... read more
Services have deteriorated. Requested service are arbitrarily granted. Clearly stated provisions in contract not always honored.
Business response:
Hi Jane, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. I have sent a private message with contact information for further assistance.
My oven has not been repaired since the technician came on October 16 2020.
They don’t live up to promised response time.
I have tried calling to see if my insurance is covered but keep being told the company that is supposed to report my issue has not done it. I called the individual who came to my house and he said he submitted the paperwork twice into your system. I have not heard anything from you guys. Seems like you took my 100 dollars and did nothing after that.
Business response:
Hi Miguel, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.
They give you a VERY HARD time when it comes to replace any major appliances. They're 4 on repairs.
Business response:
I hate to hear about your last service call that was incomplete. I would be glad to speak with you about your customer service experience and the repairs.
Poor follow up after service calls. You have to chase them down to figure out what’s going on at every step. Poor value.
Business response:
Hi Ardenia, Thank you for making us aware of your most recent customer service experience with AHS. I would be glad to speak with you to get the issues resolved.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,530 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.