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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible customer service and nothing is covered.
Business response:
Hi Heidi, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.
Their customer service is extremely poor. Hard to get through to a representative and when you do, it's someone whose first language is not English. Difficult to communicate.
Business response:
Hi Michael, I hate to hear about your most recent experience to have the pool electrical issues repaired. I would be glad to assist and get the issues resolved.
This is the absolute worst company I have ever had to deal with. There were so many things to complain about it would take me hours to write it all. What you need to know is they sent crappy contractors that don’t check or reply to calls or text. After waiting weeks for the contractor to show up I decided to call AHS. You can’t get anywhere with the representatives who barely speak English. They don’t allow you to talk to managers and won’t resolve anything. If I had a penny for every time one of their representatives told m... read more
The vendors who AHS contracted had very limited appointment availability. Once the appointment is scheduled it is AHS's policy to only diagnose the issue at the initial visit- not actually fix the issue. Then the vendor has to get the approval from AHS before ordering any parts or fixing any repairs. This ends up extending the repair process by weeks. WEEKS. Nothing is straight forward through AHS in my experiance. Once a vendor has completed a job, they are able to close it. If there are any issues with that repair, the hom... read more
Business response:
Hi Megan, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.
It is very difficult to speak with them personally to set up service calls. Also, the company they provided, national factory service, has been completely unreliable, and after almost a month with many interruptions, our refrigerator is still not working.
Business response:
Hi Frank, I hate to hear about the delay in service that you have experienced to have your refrigerator repaired. I would be glad to speak with you and get the issues addressed,
The basis approach of "send me $100 and we'll discuss your problem" Also, no one to discuss a problem with, just some person in Asia to repeat the rules and no number in the US that can be called.
Well the warranty does provide a certain amount of peace of mind, far too often service appointments take up to a week. It seems there are not enough qualified technicians and vendors to handle the number of incoming claims.
They need more call takers for special issues to get resolved.
I am very displeased with overall performance and professionalism of serviceman who serviced washer. The Plumber was very detailed and professional BUT the problem still exists with water leaking in sink in Powder Room. It is getting more leakage when water goes out of washer.
Business response:
Hi Iris, I would be glad to speak with you about the leak service request. I will be contacting you soon.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,530 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.