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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The worst warranty ever with the worst customer service. They never cover what they really say and there’s fine print that says they never gonna cover anything. Needed service on my toilet they sent a contractor who ripped up my vinyl on my floor without permission. Called customer service nobody wants to cover it, now I have a even more expensive problem! And the warranty company is telling me I need to find the contractor that they hired to fix my floor in the contact a company says I need to call the warranty!
Business response:
Good afternoon Shante, You concerns regarding the floor repairs is understood. I would be glad to speak with you and get the issues resolved.
Horrible. The seller of the condo which I purchased paid for a policy with AHS. The Hot water heater started leaking several weeks after my purchase of the condo. I was charged for a tech to come out and inspect and the inspector said it had been leaking way before I purchased the condo which wasn't true. I happened to take a photo of the size of the hot water heater to record it when doing my walk through. In the photo it proved it was not leaking and also had a glimpse of my real estate agent and friend who both stated the... read more
Had to pay an extra $125.00 jut to find out the problem was just an adjustment on the first call. Should of called the tech. first.
When a company raises its' rates in the middle of your contract & blames it on their vendor, it's time to stop doing business with them. What is the point of having a yearly contract if it can be amended without informing the customer? After being a loyal customer for 10 years, this is inexcusable.
We have are in peak of winters and our HVAC stopped working. The send technician immediately from Interstate Heating and Cooling for diagnosis. The technician gave the report to replace the HVAC and it was approved by paying $199 and regular $75 for visit. The HVAC arrived 15 days after and there was no mismatch between the new HVAC and VENT work. We have TRANE system it was replaced with GOODMAN with same efficiency. The installation team installed although knowing it will not work with existing setup. Immediately called AH... read more
Business response:
Hi Bhupendra, We appreciate your feedback regarding your most recent AHS experience and the HVAC issues that arose. I owuld be glad to speak with you and get the issues resolved.
I've been ignored by Supervisors that say they've called and hadn't. I had to wait an hour plus on hold for service. Getting the run around being told that my issue was pre-existing when it clear was not. But it's your word against the Technian. My second opinion the technician stated it was compressor. I stood right by him as he checked my system and he NEVER once stated anything about pre-existing to me or in the paperwork. TOTALLY FRUSTRATED
Business response:
Hi Derrick, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request. Please respond to that message at your earliest convenience.
Follow up is not always as good or as timely as it could be
Business response:
Hi Mark, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together.
On April 25, 2020 I placed a call for service for the property at 974 Deltona Blvd, Florida for several plumbing issues with my biggest concern being the toilet. It wasn't until May 2nd that it was finally fixed but to get to this point I had to endure over 16 hours worth of phone calls, repeatedly asking to speak to a supervisor with no avail. It wasn't by pure chance that I was transferred to Carlton and he went out of his way to help my uncle (disabled senior citizen) have his toilet replaced after 7 days. This was the on... read more
Business response:
Hi Madeline, I hate to hear about your most recent experience to have the plumbing issues repaired. I would be glad to assist and get the issues resolved.
Took multiple times to fix the problem
Business response:
Hi Idy, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,530 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.