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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am on home currently close to two hours. There has been no communication from AHS for our washer. We have been without a washer for weeks. This is unacceptable. I will not be referring anyone to their business. Look at all the reviews below.
Business response:
I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues with your washer. I have sent a private message with contact information for further assistance.
On hold times are a hour plus. Ac was down for 3 weeks waiting for repair
Poor quality contractors. Problems do not get resolved. Slow response time.
Business response:
Hello Tracy, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. I have sent a private message with contact information for further assistance.
I had to wait weeks for a repair that was not covered
Business response:
Hello Ann, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved. I have sent a private message with contact information for further assistance.
Contractor was over priced had to pay for my own repairs
Business response:
Hi Idalia. Thank you for your feedback regarding your service repair experience. We hate to hear that you had to pay for your own repair. I would be happy to speak with you further regarding this matter.
I had a pipe leak on the weekend and couldn't get a plumber until Monday 5:30 pm--major water damage.
Business response:
Hi, Thank you for bringing the pipe leak delay to our attention. I would be glad to speak with you to reach a resolution.
IF I COULD GIVE THEM NO STARS I WOULD. NO ONE SPEAKS OR UNDERSTANDS ENGLISH IF YOU ASK FOR A US REPRESENTATIVE THEY WILL PUT YOU ON HOLD FOR AN HOUR AND HOPE YOU HANG UP
Business response:
Hi Steven, Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
First of all they do not answer the phone. Secondly, they assign some company that won't be out for nearly a week. My refrigerator is not working, and I need faster service. I have thrown out tons of food. I have tried to call then and all I get is some loud music.
Business response:
Hi Gloria, Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
The gentleman that came was very nice, but you had sent him to the wrong address! I moved 2 years ago and you first sent him to my old home. My correct address is in your system, so I don't understand why you pulled up an address which is no longer valid - the old address is not in my profile.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,530 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.