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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Not attentive to my issues. Could not understand the customer service reprresentative.
Business response:
I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.
Price and deductible are high. They do not cover 100% of replacing an appliance.
Business response:
Thanks for sharing your experience.
I signed up for an Electronic Warranty. I am trying to cancel it and it has become very difficult to do so.. there is no accidental damage coverage when a customer service agent confirmed it was and now I cant cancel and getting a long run around.
Not sure where to begin, horrible customer service to start off.
Business response:
Hello Juancho, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. I have sent a private message with contact information for further assistance
Darren the plumber came the next day and did what appears quality work. American home shield recommended Quick dry for clean up. She never gave me a quote and put me off until Monday on Friday. I called to get the quote and never heard back from her. I was totally snubbed.
They have not fixed dishwasher in one month.
Loopholes so they don't have to pay for a service
Business response:
Hello Craig, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request. Please respond to that message at your earliest convenience.
Have a pending appliance replacement that seems to have gone into oblivion - no call, no notice, no progress after appliance deemed unrepairable by service tech
It takes a very long time to speak with customer service. Additionally, my deductible is high and at times I’ve paid $100 just to be told by the technicians that the job isn’t covered.
Business response:
Hi Marianne, I would be glad to speak with you about the $100 service fee that was paid.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,530 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.