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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
claim denial with false information/ aweful
Business response:
Hi Nora, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.
Service man stated the microwave would’ve replaced. One Guard rep called and was very rude. Stated that it was not normal wear and tear, they would not be covering it and repairing or replacing.
Business response:
HI Cindy, I hate to hear about the delay to have the microwave replaced. I would be glad to speak with you to reach a resolution.
I would like to talk to a person in some cases and u have to stay on phone for along period time
Business response:
Hi Cathy, Thank you for your feedback!
AHE sent a company that obviously would not listen. I told them twice the board was out on our dishwasher. Company has now been here twice. Still not fixed! Today they agreed the board was out on our Kitchen Aide dishwasher.
They send out horrible companies to do repairs who often have very low ratings. Customer service people are awful and keep asking you the same qsts you've already answered. They also charged me twice for 1 call and it took awhile for them to see it was their error and reimburse us. They have canceled our repair request without notifying us, or their vendor cancelled because they couldn't do the repair, but didn't notify us.
Business response:
Hi Kim, Thank you for making us aware of your most recent service experience with an AHS. I would be glad to speak with you to get the issues resolved.
Coverage, the company they sent to service my AC and THE WORST CUSTOMER SERVICE!
Business response:
Hi Carmen, I would be glad to speak with you regarding your AHS experience and the AC issues that occurred.
No one cares about the customer. I paid $125 for a repair that was not covered. And I can’t get my money back.
Business response:
Hi Richard, I hate to hear about the service fee that was paid for the non covered repair. I would be glad to speak with you to get the issues resolved.
Very poor customer service , no good direct call number and long wait time in case call them
Business response:
I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.
I would have rated higher if not for the delay in my latest service. Also when I called from my phone , (because your site was down), I was told the wait was 39 minutes. When then called using my husband’s phone a few minutes later, I got right in.
Business response:
Hi Rennae, Thank you for your feedback!
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,530 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.