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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I wouldn't use this company for anything and here's why... I purchased a home and part of the negotiations between seller and buyer was an American Home Shield (AHS) warranty. Three weeks into our new home we experience toilets got backed up with raw sewage coming up through the shower drain... alas I call AHS. I've called several times and each time I've had to wait between 40 to 60 minutes for someone to actually answer the phone! They quickly took another $75 for a service fee to have them contact a contractor for repairs... read more
Business response:
Hi Frank, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.
It took almost 3 wk to get a new water heater because you sent the wrong plumber out the first time and the second took their time coming out
They don't check quality and reviews of the contractors. They have some horrible and dishonest contractors. It is very difficult to get your money back due to thier mistake of overcharging you even if they agree. They should post the service charge once contractor makes appt. However I was charged immediately. I canceled the service request within 2 hours of making it. One hour was due to waiting on the phone. They process my re-found on Jun 27th. I was told it takes 3 to 5 days. I called after 5 days, I was promised in 24 t... read more
Business response:
Hi Flora, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.
Takes too much time to replace an item and lack of professional to do a job where I had to find a plumber instead of the company.
Business response:
I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.
this company bad does not hold there contract. i been fighting with them almost to pay to fix my AC i had to hire lawyer go after them to get my money they owe money, they scram people out they money i have judgement aganist them
They cannot solve your issue. Once you provide feedback about technician, they do not take follow up
Business response:
Hi Naresh, I hate to hear about your most recent experience with the technician. I would be glad to speak with you to get the issues resolved.
Took almost two weeks to get a plumber to replace our hot water heater. 13 days without hot water
Business response:
Hi Emerson. Thank you for taking time to let us know about your AHS repair experience. We know how frustrating it can be when repairs take longer than expected. I will be happy to speak with you regarding this matter.
it a company that take your money but do every thing not to fix appliance charging member lot of pocket money, never use them better off saving your money
Dislike not being able to reach a human being. I've been calling since July off and on as of today still receive repeated recorded service. I've stayed on the line fro at least 1 hour, no one ever answers, just repeated recorded message. Totally unacceptable to paying customers. I received letter from AHS with increase in monthly payment for an offer that I did not authorize to add to Plan. Interesting, when I called regarding this, no one answers the phone. It's very strange they can take the payments, but can't answer eith... read more
Business response:
Hello Shirley, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. I have sent a private message with contact information for further assistance.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,516 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.