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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Sometimes they send a contractor out that has poor ratings.
Business response:
Hello Paul, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together.
I was charged for an access fee of $250 because the contracted AC person did not have their own ladder. Getting American home shield to reassign the issue to a different company just resulted in them assigning this back to the same company that didn't have their own ladder. Getting them to find a contractor that can do the work instead of being assigned to a very small pool of contractors. Also was charged another service fee for asking for a second opinion after the customer service rep offered me options when I did not agr... read more
Terrible service! Terrible. Nobody available to even speak to past customers reps. Awful!
Business response:
Hi Serena, I hate to hear about the awful customer service experience. I would be glad to speak with you to reach a resolution.
It has taken over a month and I still have not received the refrgistrater
Business response:
I hate to hear you were not satisfied with your experience with us and I would lie to connect with you regarding it.
they won't replace things that are not worth fixing.
Business response:
Hi, I hate to hear about your most recent AHS experience and the replacement that was not completed.
Not happy! You sent two different technicians out to look at my furnace, they both said it needed replaced, then your people told me there was water in the furnace from the roof pipe. Not true! Neither tech said anything like that. I called the techs (both) and they said there was no water in the furnace. So I don’t know where that came from. The one tech said he was going to call your company and tell you there was no water. In the meantime I sit here with no heat and I would like this resolved, quickly!
AHS has been outstanding in the past, but recentlybhave failed to deliver service in a timely manner and i get consistly charged for lack od service
Business response:
Hi Luis,Thank you for choosing American Home Shield as your home warranty provider. We do apologize for the service that was provided below your standards. We will strive to continue delivering outstanding service to you in a timely manner. I would like the opportunity to address any outstanding issues that you have.
Poor customer service as pertains to purchasing department and trying to contact for an update, I was on hold for over two hours.
Business response:
Hi Jane, I hate to hear about your most recent AHS experience. I would be glad to speak with you to get the issues resolved.
I need to call. My disposal still crazy and still.have a little leak.
Business response:
Hi Irene, I would be glad to speak with you and get the leak resolved!
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,516 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.