This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The monthly fee is expensive considering when I have called to obtain service I also had to pay an extra $125. Rip Off!
Business response:
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to get the issues resolved.
This company was willing to let me go without AC when the weather forecast was for 100+ degrees. They told me there were no contractors in my town. then they assigned me a contractor over 2 hours away. The contractor failed to show up when he said he would and then was rude when I called. He told me he was not coming and it would be the next day. I called American Home Shield and told them I had this experience with the contractor and I had also found someone that had a contract with them that could be at my house to fix my ... read more
Business response:
Hi C Burr, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.
Initial service request was very easy. However after the assessment, no one contacted me to start process of selecting appliance replacement. I had to call multiple times bc I couldn't stay on hold over 45min each time.
Business response:
Hi Veronica, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
i still do no have the money you owe me on the stove bougt on 2-19-2021
Business response:
Hi Garey, I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to get the stove reimbursement completed.
AHS has NOT completed the job. I'm still waiting for a part for my dishwasher and dryer. They are not working and I pay for protection each month.
Business response:
Hi Jean, I hate to hear about your most recent AHS customer service experience to get the issues repaired. I would be glad to speak with you and get the issues resolved.
The rating for plumbing should be a zero! I have had an open repair order for a replacement for a Delta bathtub faucet with a shower diverter that has been open since July 18, 2020 with no success from contacting Wiese Plumbing or American Home Shield. It has been six weeks of having to call, rant, constantly getting the runaround, and still no answers from the assigned plumber or AHS regarding resolving this problem. I finally researched where the original faucet set was purchased at Home Depot. They have discontinued it du... read more
Long wait times on phone online portal not updated
Too hard to get hold of. Not comfortable w/computer.
Business response:
Hi Debra, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.
was disappointed to know that if my hvac system was to only be repaired, I would have to pay like $1,250 just for the freon.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,516 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.