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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very bad service . Can’t fix washer machine almost for 1 month. I requested to talk to the manager many many times but was ignored. They changed vendor without my knowledge and still no result. Finally I spoke with manager, and no good outcome . The worst one. Going to cancel the contract.
Not trusted at all, contractors lied and AHS not trusted at all
Business response:
Hi Maura, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.
They did not make an effort to help us resolve our problem
When you have an issue they assign someone but the person assigned could be bad and there is zero follow up by AHS Warranty personnel
Business response:
Hello John, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved. I have sent a private message with contact information for further assistance.
They replaced my dishwasher, which is great, but the installation tech broke my sink, and AHS refused to cover fixing the sink even though my sink is covered since it was broken by someone not "normal wear and tear"
Business response:
Hi Celia, Thank you for bringing the unresolved dishwasher issues to our attention. I would be glad to speak with you.
They could have done better with my AC issue!
Because the first time they came they didn't actually fix the problem and the second time they came they didn't even know what the problem was, there was absolutely no follow-up--even though I was told there would be, and yet, both times I had to pay $75, and I've been harassed to rate the company, so here we are.
Business response:
Hi Kris, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.
DO NOT USE!! I wasted hours on the phone with this company it was one of the worst experiences I have ever had. They do not listen, they do not try. I am canceling ASAP.
Business response:
I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.
If I could give them a zero, I would. It's been 2 months and we still don't have our oven replaced.
Business response:
Hi Erika, Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,516 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.