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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
When they list 5-6 things over the phone and you ask for them to send the quote in the mail, and the letter received only has 1 item and NO prices to match phone call...that is BAD customer service!
Business response:
Hi, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.
Customer service is horrible . They don't listen. They are hard to understand. They talk fast. They don't resolve billing issues.
Business response:
Hi Rita, I hate to hear about your most recent experience to speak with a representative and get the issues repaired. I would be glad to assist and get the issues resolved.
Last claim has taken over a month to get parts to fix a 2 year old dishwasher. That doesn’t make sense.
They sent out a plumber who didntb finish the job then i just to pay again for them to send another plumbing company to come out and finish the job. I closed my account because it cost me $250 to do a very small job that i could've paid a local plumber $50 to fix
Business response:
Hi Sandra, I hate to hear about your AHS experience and the noncovered cost to have the plumbing serviced.
I have had American home shield for 5 plus years they started off great now the customer service sucks and when you call, the call center is over sea and you can't understand what they are saying. The contractors half won't answer the phone the other half the voice mail is full. I have been waiting for two weeks to get my air and still waiting.
Hard to reach by phone when customers are not tech savvy. Also more service companies should be contracted.
Business response:
Hi Spencer, Your feedback is more than appreciated and we hope you continue to enjoy!
Hours waiting just to talk to someone - this after a service provider was a no show ... with no call. Rescheduled and did not show up again. No call back and not answering my calls now. And AHS wants me to give another chance - delay repairs further even though they confirmed the provider also hung up on them. Still no resolution ... but they have my money. And I still can’t get anyone on the phone unless I wait an hour on hold.
Business response:
Hi Robert, I hate to hear about the service you received and the hold times to speak with a representative. . I would be glad to speak with you.
I've had issues with a recall order - I've called about it at least 3 times now with different responses every time! They are charging me as though it's a new order, and I would like to effectively CANCEL my warranties because of it. Waiting for a call back from a supervisor that I first requested weeks ago.
Business response:
Hi, I hate to hear about the delay in service that has been experienced and the recall. I would be glad to speak with you and get the issues resolved.
Have to be on phone for 1.5 hours to talk to a real person; seems like some costs are hidden
Business response:
Hi Mary, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7 am-7 pm.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,516 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.