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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
After 2 months of trying to get someone to figure our what was causing our ceiling to leak, and us having to pay someone to cut into the ceiling, they quoted us $980 because the toilet was loosen by excessive force even though the plumber they contracted said it was normal wear and tear. After an additional 2 weeks and hours, no exaggeration, on the phone on hold, they said it wasn't covered and we would be held responsible for fixing the toilet and replacing the whole in our ceiling. I was 6 months pregnant and this was at ... read more
Business response:
Hi DeKeila, I hate to hear about your most recent AHS experience to have the ceiling leak repaired. I would be glad to speak with you to get the issues resolved.
No service for an emergency plumbing problem. Have paid twice out of pocket waiting for AHS
Dishwasher broke in February of 2020. Sent out a "local" repair company that had worked on GE appliances. Said it would be 8 months for parts from GE. 4 weeks later AHS finds a a part, "local" appliance tech shows up, same company different tech. He had never seen or had repaired a unit like mine. Needles to say after he called around and found manuals he could repair it. They then offered me $400 for a $900 dishwasher. I ran out got one, and due to COVID-19 it didn't get installed until May. Submitting my receipt and have w... read more
Business response:
Hi John, I hate to hear about your most recent experience to have the dishwasher replaced. I would be glad to speak with you and discuss your experience.
They are worthless in an emergency. A water pipe broke in our house which we noticed immediately. As our bedroom was filling with water, we waited on the phone 40 minutes to speak to someone. They put in an expedited order. An hour later we received a call from a plumber who said their next available appointment was in two weeks! As were scrambling to remove files, boxes, furniture and electronics and call the county to have the water shut off, we finally got authorization to call an independent plumber. We were specifically... read more
Lack of communication due to my last claim with AHS...HORRIBLE!!!
Business response:
Hi Jennifer, Thank you for making us aware of your most recent service experience with an AHS. I would be glad to speak with you to get the issues resolved.
Have a hard time dealing with computer generated answering. Have had good people here to service and you are not talking to a person so you end up with someone else. Don't like that. Remember is used to be a person you talked to.
Filed a claim 2/18 sparks are coming from plumbing and water lines and yet we are still waiting on a contractor and every time we call to try to get help the rep says before ending the call. Be safe! Yes we have sparks/fire melting/burning of water lines and there’s no rush to get someone out here but be safe! Customer service is a joke depending on who you talk to they will either help you or they won’t bc their following guidelines when you know they can help bc other reps have.
Business response:
Hi Sarah, Thank you for bringing this to our attention. I would be glad to speak with you about the plumbing issues that you have experienced.
Ongoing Case. I can provide additional documentation if requested. Now has been over 30 days without oven, have you ever cooked for your family without an oven for over 30 days? As a customer of AHS, this is what you can expect 1) they will take your money 2) if they cannot repair it, they WILL not replace it with something or equal or even near equal value 3) this will devalue your property (lets say kitchen oven). You can expect anywhere from 60-90 minute wait times to talk to someone. I have dealt with three different cal... read more
Business response:
Hi Tex, I hate to hear about your most recent experience to have the oven repaired. I would be glad to speak with you and discuss your experience.
Had to come out multiple times, saying that it was something different each time.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,516 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.