American Home Shield

John 

on BestCompany

4 years ago

AHS failed to provide my phone number to the contractor, resulting in my work order being canceled. After hours on the phone to correct this, I have received two additional service fee charges of $100 apiece for no reason. Have called twice and been told twice they'd be canceled, but continue to receive emails warning me about past due payments. Very frustrating. 

Mae Mae 

on BestCompany

4 years ago

The phone service stinks and they push you to do all online which is at times difficult. I've called multiple times and waited over 1 hour for a call only to be told to go to the internet. 

Sandy Walker 

on BestCompany

4 years ago

I put in a claim July 2020, no response from Laha appliances. So I had to purchase a gas range. I only had 2 burners working. They never followed up with me. They told me that the parts were on order and I had to keep calling American Homeshield to keep checking on the order. I had to purchase a new gas stove and got it in December 2020. No response from American Homeshield about how much they are going to pay toward a $1100.00. So I not very happy with them. I have a order for my washing machine and it’s been 3 weeks and no... read more

Elizabeth P. Johnston-Skeggs 

on BestCompany

4 years ago

Very,very,very poor! Overseas operation...Can barely understand a word they're speaking, argumentative,'double speak'....Price is muchmuch higher than listed-$125.for svc-$66mo.-piss poor Svc,long wait for Svc. W/ this co. since 2016-got sick of them. Tried to 'rope' me in further when giving notice of ending contract. Anyone trying to tell you AmericanHomeShield is a great co. is telling you a lie! Wouldn't have even given them them one star but the review couldn't be submitted otherwise! Don't waste your money! 

David Griffen 

on BestCompany

4 years ago

I appreciate how quick they are to send out people to maintain your appliances. However, when it comes to having them fulfill a replacement of an appliance. They have made the whole process unreasonable and incredibly painful to get any fair choice to replacement. 

Julia 

on BestCompany

4 years ago

wait times are INSANE- I literally waited 2hrs 11 minutes on the phone to ask about the appliance discount. 

Wade67 

on BestCompany

4 years ago

canceled within 3 days and still have not received a refund , thats been 8 months ago . Every time I call , the people in customer service , forget how to speak English. Now trying to get my money back, has been more challenging than it should be . I've never used their services and they are trying to take me to collections. Beware 

Jared Wesson 

on BestCompany

4 years ago

A claim was denied- I bought a house and the inspector missed a significant issue with the A/C unit. Now I am having to come out of pocket for a new compressor. I had to pay 75$ for a tech to come look at under the warranty agreement but nothing was done. Why even have the coverage if it won’t apply? It’s criminal. It’s not my fault that the inspector didn’t do his job. Having this is supposed to help if something is wrong within the first year. 

Taylor Taylor 

on BestCompany

4 years ago

Save your money, hopefully there are better warranty companies out there. Today I sat on hold for 57 minutes before I got a person who could not assist me, so I waited another 25 minutes for yet another person who also could not solve the simple issue.