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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The wait on the Phone is Too Long almost an hour or longer unacceptable
Business response:
Hi Tara, Thank you for letting us know about the delay. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Worst customer service. Numerous telephone messages without returned calls. Long hold times.
Business response:
Hi Alex, I hate to hear about your most recent AHS customer service experience. I would be glad to speak with you to get the issues resolved.
It was a little hard to get the order adjusted when my original item was out of stock
Business response:
We apologize for the inconvenience you experienced. We are here if you need us.
The absolute worst company!!!! I have been dealing with a broken oven for over 2 years just to get refurbished system board which has been replaced 3 times now. I have a broken oven with no resolution and keep getting the run around from the group not to mention multiple people coming into my house with Covid-19 and have a very high risk person that if got Covid -19 would die. I also have 3 toilets not working and have been trying to get a vendor that actually knows plumbing…they send out vendors that do no shows, or show up... read more
Business response:
I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.
AHS is fine, but they partner with horrible contractors and defend them for not fixing the broken things. We will be without hot water for a minimum of 6 weeks due to these issues; AHS doesn't care.
Been without a refrigerator for over a month. Each time I call I’m told the same thing “Someone will get back to me”
Business response:
Hi Marc, Thank you for bringing this to our attention. We’re sorry to hear about the delay in service you have experienced to have the refrigerator repaired. I would be glad to speak with you and get the issues resolved.
contractor service was good. Price for service call of $100 is way too much
Business response:
Hi L, Thank you for bringing this to our attention. We’re sorry you had a bad experience. I would be glad to speak with you.
They were not easy to deal with and the process took very long
Business response:
Hi Tom, I would be glad to speak with you about the delay in service that was experienced.
They have not fixed my problem yet. Its been a month
Business response:
Hi Ben, Thank you for bringing this to our attention. We will act quickly to get the issue resolved.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,516 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.