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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They have the wrong name on my contract and after 3 attempts they still have not corrected it. Each time I call they tell me someone will call or email me. No response yet.
Taking way too long to get my oven repaired
Business response:
Hi Michael, I would be glad to speak with you about the delay in service to have the oven repaired. I would be glad to reach a resolution.
Will not respond to request to contact contractor to complete repair.
Business response:
Hell Katherine, I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues. I have sent a private message with contact information for further assistance.
Customer service is abysmal. Service people were poorly trained
Business response:
Hi H Blanks, I would be glad to speak with you about your customer service experience.
I have been a customer of AHS for almost 20 years. Unfortunately, I am becoming more disappointed every time I need to use there services. My AC is out and the company that I was set up with told me it would take 1 week to even come out to my home to see what is wrong. No problem right.....wrong the temperature outside is in the 90's. Then how long will I need to wait for repairs. At this rate the summer will be over before I have it fixed. My refrigerator was leaking 2 months ago, someone came out to fix it...wrong. It is s... read more
Business response:
Hi Anita, Your patronage is more than appreciated! Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Extremely poor customer service, very unprofessional, confused staff. Every interaction with AHS is very unpleasant to say the least. I really cannot say anything positive about AHS. Been seriously considering dropping coverage and going with another home warranty.
Business response:
Hi Bruce. Thank you for taking time to rate your service experience. We hate to hear that your interactions have been unpleasant. We are here to help resolve your concerns. We would be happy to speak with you if there is a repair that needs to be taken care of.
My refrigerator compressor has stopped working twice. My fridge is over 10 years old. American Home Shield has put me through Inconvenience waiting twice for more over a week to repair my fridge. The customer service wait times run for and hour 39 mins. Once I waited 1 hour 55 minutes and the agent I got was sitting in Trinidad. She was hard of even understanding my telephone number. I told her I am working between 6am and 3pm and she scheduled the Sears technician to come to my property between 8am-12 Noon. American Home Sh... read more
nobody has got back with me about my heating and air problem
Business response:
I hate to hear you were not satisfied with your experience with us and I would lie to connect with you regarding it.
If appliance needs to be replaced, it is difficult to get in touch with the department to begin process. It can also take 4 to 6 weeks to get appliance. The replacement amount given is on the low end for the appliances I have replaced but it is better than nothoing.
Business response:
We apologize that you had difficulty reaching us and a delay in getting your appliance. With all that has went on within the last year, there was a strain on us getting shipment in a timely fashion. We appreciate your patience.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,516 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.