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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Paid $100 svs fee and was charged an additional $125 to complete the job which included $20 in parts and 20 minutes labor. I was told if they could use a simple patch that is all the warranty would pay. For less than $100 I could have bought the tool and all supplies and not have a Fankenstein looking water pipe. I am very disgusted with your so called home warranty. I will be switching to a more reputable company that I can depend on for my future needs.
Business response:
Hi Carmen, I would be glad to speak with you about the denial cost to repair the water pipe.
Some of their contractors are just no good. But their customer service dealing with problems is awful
Business response:
Hi Randy, I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.
The coverage is great however the communications with a service representative are very poor.
Worst ever experience with any customer service or a contractor. DO NOT CHOOSE! The contractors are just as bad. The plumbing work was not completed, but they had no problem cashing my check. If there was a option for a AERO rating, I sure would use it for this company and its contractors..
Business response:
Hi Ag, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.
Customer service doesn’t know anything about a case . We cannot talk to supervisor or get a transfer to the appropriate department . Cases take to long and they send incompetent companies
Business response:
Hi Ludivina, Thank you for providing us with feedback about your most recent AHS experience. I would be glad to speak with you to reach a resolution.
Ahs is one of the worse warranty company, their customer service agents are one of the worst and poorly trained and rude staff, it’s bad enough majority of them are in India or Asia somewhere. The service company they send to you are usually the worse service company representatives.
1 customer service, they look for any excuse not to fix issues and you have to fight with them to get anything repaired.
Business response:
Hi Zach, We appreciate you for bringing this to our attention. I would be glad to speak with you and get the issues resolved.
Dishwasher still broken repairmen said can not be fixed now 3 weeks I've not heard anything from anyone else from HOME SHIELD
Business response:
M. Broderick, I hate to hear about the delay to have the dishwasher repaired. I would be glad to speak with you to reach a resolution.
Customer service is a joke as customer. Service representatives are located in their home in the Philippines and no matter what your question is they read from a prepared script. This firm is a big rip off.
Business response:
Hi John, I hate to hear about your most recent experience and would be glad to speak with you.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,516 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.